Customer Service Representative

6 days ago


Lachine, Canada Brenntag Full time

**Customer Service Representative**:
Our team in **Lachine** currently has an opening for a **Customer Service Representative**

**YOUR ROLE & RESPONSIBILITIES**:

- Ensures safety is the first priority and that all activities are conducted in accordance with quality, health, safety and environmental management systems as well as corporate and local policies;
- Performs the role in a manner that is reflective of Brenntag’s Core Values, within regulatory requirements and company policies, programs and expectations
- Accurately manages customer orders utilizing the organization's internal systems and customer purchase orders;
- Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customer experience (i.e. upselling activities and promotion of specialized services);
- Works closely with the Sales Team to build relationships with customers;
- Identifies additional customer needs and potential opportunities through effective information gathering techniques and communicates these findings to appropriate internal parties;
- Responds to customer complaints by providing appropriate solutions and alternatives in a timely manner and follows up to ensure satisfactory resolution;
- Creates and updates customer pricing records and produces quotation letters as required;
- Understands the resources within the business to be an effective problem solver;
- Maintains a broad knowledge of product availability (i.e. packaging, lead times, inventory) and requests stock transfers and order shipments when required;
- Completes administrative tasks and special projects as assigned by the Customer Service Manager or Sales Manager.

**YOUR PROFILE**:

- Post-Secondary Education; College Diploma in Business or equivalent would be preferred
- Previous experience in a customer service and/or business administration role (1-3 years)
- Sound skills in the use of Microsoft Excel, Word, and PowerPoint
- Previous experience/exposure with ERP systems, preferably SAP, would be considered an asset
- Strong communication and interpersonal skills
- Strong attention to detail and time management skills
**OUR OFFER**:

- We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential
- Individual development, on-the-job training, and development programs designed to help our employees grow in their careers
- Competitive pay and incentives

**INTERESTED?**:
Brenntag provides equal employment opportunities to qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other status protected by applicable federal, state or local law.



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