Training and Employment Manager

3 months ago

Aurora, Canada Blue Door Support Services Full time

**Title: Manager, Training and Employment**

**Job Status**: Full Time 40 hours

**Job Region**: All Blue Door Locations

**Equipment**: Computer, telephone, Reliable Vehicle/Valid Driving License/Insurance.

**Salary**: $60,000-$70,000

Blue Door is a not-for-profit registered charitable agency governed by a volunteer Board of Directors. We have been an integral part of our community providing essential emergency shelter services since 1982. Blue Door’s mission is to support people who are at risk of or experiencing homelessness to attain and retain affordable housing.

**Job Summary**

Reporting to the Director of Expansion, Employment, and Training, the Manager, Training and Employment will oversee the training and client services supervisors and will be responsible for managing training delivery and day-to-day operations of the Construct Training program.

Construct operates as a linking Employment Social Enterprise within Blue Door that fosters a labour market attachment for individuals facing barriers around employment in York Region, Durham Region and Peel Region. Construct provides hands-on and soft skills training, supportive employment opportunities, case management, wrap-around supports, while assisting participants to gain employment in the construction trades.
- The incumbent will be responsible for tracking and maintaining outcomes related to program participants, identifying and securing resources and supports for participants and fostering new relationships and partnerships. The applicant must be willing to address issues directly and actively seek ways to support staff as well as program participants. The incumbent must be a team player - participating and leading team meetings, providing new ideas on how to enhance and improve the program, as well as being flexible in completing various tasks as needed with a consistency and within the values, goals and mission of Blue Door.

**Responsibilities**
- Provide leadership through establishing and maintaining effective working relationships with all partners of the organization including program participants.
- Manage, assist and develop in the delivery of resources and supports for program participants.
- Oversee all aspects of the training program including providing guidance to support staff.
- Support staff in developing a training schedule that both provides value to program participants while ensuring staff are well-supported.
- Coordinate with Senior Leadership Team and support staff to ensure participants are well supported throughout the program.
- Coordinate with program partners to secure employment opportunities for participants.
- Develop new employment streams for program graduates and create a roster of contractors and unionized opportunities.
- Directly connect individuals to employment opportunities and resources to ensure their sustainable success beyond the scope of our program.
- Engage past program graduates to maintain a sense of community within the Construct Program.
- Work closely alongside the on-site staff to address any underlying issues including conflict resolution and culture.
- Respond, assess and remedy any conflicts that arise amongst participants.
- Develop and implement wraparound services, providing assistance in mental health support, daily check-ins, coaching, and assisting in ensuring the health and safety of every individual in the program.
- Work with support staff in connecting participants with existing community supports and services as needed.
- Leverage our CRM platform to ensure we are maintaining a detailed log of all interactions, attendance tracking, completing performance reviews, and expectation setting.
- Assist in the completion of all funding agreements, including all reporting requirements.
- Ensure master tracker is up-to-date and accurate.
- Work with on-site staff to ensure KPIs highlighted in agreements are being effectively met.
- Develop and implement opportunities and strategies to foster teamwork, comradery and growth.
- Other duties as assigned.

**Respect and Professionalism**
- Maintain professionalism in the workplace.
- Working cooperatively alongside and supporting all Blue Door team members and departments.
- Adherence to the mission, vision, policies and procedures of the agency.
- Able and willing to promote harm reduction practices in accordance with core standards.
- Attend internal staff meetings and staff training as required.
- Maintain the confidentiality of all client and agency information.
- Utilizes effective conflict resolution skills in accordance with (Crisis Prevention Intervention (CPI) training.
- Fosters positive and appropriate relationships with clients, colleagues, community partners and volunteers.
- Provides referrals and follow-up as necessary.
- Meets with manager on a regular basis and participates in completion of annual performance evaluation.

**Occupational Health & Safety**
- All employees are responsible for carrying out work in a way that

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