Systems Analyst

4 days ago

Edmonton, Canada Servus Credit Union Full time

**Posting Closes On: January 10, 2025**

**Employment Status**:Full-time (37.5 hours per week, Monday to Friday) - Remote

Servus is growing We are currently looking for a **Systems Analyst I, II or III**for our **Platforms Department.**

Servus Credit Union is Alberta's largest member-owned credit union, known for building strong, resilient communities by helping our members feel good about their money. One of Canada's Best Managed Companies for 20 consecutive years and ranked as one of the top banks in Canada on Forbes World’s Best Banks list for two years in a row, we are a team of smart, gutsy, and driven individuals.

More specifically, the scope of your responsibilities will include but are not limited to:

- **Tier II and III System Support**: Lead the analysis associated with answering detailed questions on how the system operates and what needs to happen to complete business transactions. You also work with Organizational Change Specialists in the organization for the user community to understand the nature of the changes coming to business processes.
- **Business and Systems Requirements Analysis**: You leverage your deep understanding to collaborate with interested parties to gather and document business and technical requirements related bugs and/or new feature requests. Utilizing tools like AzureDevOps, Jira, Trello, Miro you capture user stories, including success criteria and intricate business logic. Analyze these requirements to ensure they align with business objectives and translate them into functional specifications for development teams. Conduct gap analysis to determine system enhancements or modifications needed to improve performance, functionality, or user experience.
- **Testing and Quality Assurance**: Work closely with quality assurance teams to develop test cases and ensure thorough testing of system enhancements, updates, and new modules. Perform user acceptance testing (UAT) and coordinate with interested parties to ensure the system meets their expectations before deployment. Monitor system performance post-deployment and assist in ongoing system maintenance, ensuring its stability, security, and compliance with regulatory standards.
- **Experience with CRM Platforms**: Depending on proficiency level, increasingly deep experience working with CRM systems like Salesforce, Microsoft Dynamics 365, or similar platforms. Familiarity with system configuration, customization, and basic administration is critical for effectively analyzing and supporting CRM functionalities. Knowledge of CRM workflows, data management, and reporting tools to assist in system configuration and enhancements.
- **Analytical and Problem-Solving Skills**: Strong analytical skills to assess business needs, identify gaps, and recommend solutions that improve CRM effectiveness. Ability to think critically and solve problems related to system functionality and user experience. Familiarity with data modeling, database management, and basic SQL skills for querying and analyzing CRM data can be beneficial.
- **User Experience**: Depending on proficiency level, an increasingly deep understanding of user experience / user interface considerations in delivery of CRM solutions.

**Requirements**:

- A degree in IT, computer science, or a related discipline provides foundational knowledge of system administration, networking, and IT operations. Equivalent real-life experience overseeing the delivery in a fast paced / mission-critical technology environment will also be considered.
- Basic understanding of operating systems (e.g., Windows, Linux), common enterprise software, and basic network concepts. Experience troubleshooting hardware and software issues in a helpdesk or junior IT support role. Familiarity with IT support processes, including incident management, and experience using ticketing systems to manage support requests.
- Salesforce and Agile Certifications and/or experience considered an asset.

**Benefits**

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:

- Training & Development Opportunities
- Career Advancement Potential
- Flexible work options
- Competitive Compensation including performance-based incentive pay
- Meaningful work towards individual and corporate goals
- Opportunities to get involved and give back through an employee volunteer program

For information about these benefits and more, click here.

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the services we providewith a few additional perks

**What happens next?**

Only those applicants selected for an interview will be contacted. Should you require any accommodations during the hiring process, please advise us at that time.
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