Customer Service Representative
2 weeks ago
Customer Service Representative
Summary
**Title**: Customer Service Representative
**ID**: 2123936
**Location**: Laval, QC
**Job Function**: Sales
Description
Chef de file des services spécialisés sur les marchés mondiaux de l'industrie, du commerce et des infrastructures, BrandSafway fournit des systèmes d'accès et d'échafaudage, de coffrage et d'étayage, des services industriels et des solutions connexes à plus de 32 000 clients dans le monde entier. BrandSafway est née de la fusion de Brand Energy & Infrastructure Services et du groupe Safway en 2017. Nous sommes une société de 35 000 employés avec des opérations dans plus de 35 pays..
Chez BrandSafway, nous savons que nos employés sont notre plus grand atout, c'est pourquoi nous leur donnons les outils, la formation et les ressources nécessaires pour réussir. Venez rejoindre notre équipe en pleine croissance. Nous sommes à la recherche **d'un(e) Représentant(e) service à la clientèle.**
Nous offrons un ensemble d'avantages compétitifs comprenant une assurance médicale, dentaire, visuelle, vie et invalidité, ainsi qu'un généreux plan de REER collectif.
**Responsabilités**
- Être la personne ressource entre les vendeurs et le bureau ( responsable de client spécifique attitrer).
- Répondre aux appels et/ou courriels de clients et vendeurs.
- Ouvrir/fermer des contrats à la demande des vendeurs.
- Prendre des commandes et les entrer au système (Profield).
- Céduler des transports pour livraisons ou ramassages.
- Effectuer des ventes/crédits au système.
- Effectuer des retours de matériel au système.
- Participer à des réunions de section.
- Vérifier le travail de ses collègues (double vérification).
- Effectuer du classement.
- Participer à l’inventaire annuel.
**Qualifications**
- Être très organisé(e) et méthodique.
- Axé(e) sur la satisfaction client.
- Avoir de bonnes compétences relationnelles.
- Exigences linguistiques : Français : Doit être maîtrisé. Anglais : Considéré comme un atout.
- Être confiant(e).
- Avoir le goût d’apprendre.
- Avoir une bonne maîtrise d’Outlook et de Microsoft Office.
- Capacité à effectuer plusieurs tâches à la fois.
- Capable de travailler sous pression.
**BrandSafway est une entreprise mondiale dont le siège social se trouve aux États-Unis et différents départements à travers le monde, faisant de l’anglais une langue nécessaire dans le cadre des fonctions habituelles**
BrandSafway, y compris ses filiales, est un employeur qui souscrit au principe de l'égalité des chances en emploi et ne pratique aucune discrimination fondée sur la race, les croyances, la couleur, l'origine nationale, la religion, le sexe, l'état civil, l'orientation sexuelle, l'âge, le handicap, le statut d'ancien combattant du Viêt Nam ou d'une autre époque.
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