Customer Service Clerk
2 weeks ago
***:
Under the general direction of the Customer Service Supervisor, the Customer Service Clerk is responsible for handling varied customer service enquiries and requests.
- Answers, in person, on the phone or in writing, enquiries from customers.
- Provides customers with information on, and the promotion of, energy conservation programs, electricity consumption, market trends, smart metering, provincial Time of Use pricing, MyENERGY Portal, payment plan options and the role of retailers in the market.
- Performs administrative work required to set up and maintain customer accounts.
- Analyzes consumption to determine account security deposits and process cash and debit payments.
- Responsible for the collection of outstanding customer accounts including drafting customer payment arrangements.
- Deals with and/or resolves all customer billing and consumption inquiries and/or concerns.
- Researches account variances and contacts customers to resolve variances.
- Processes Electrical Safety Authority inspections and Micro-FIT contracts.
- Enters, distributes, finalizes, and tracks service orders.
- Performs such other related duties as may be assigned.
**QUALIFICATIONS**:
**Mandatory**:
- Secondary school diploma and 3 years of relevant customer service experience; or an equivalent combination of education and experience.
- Self-motivated and a quick learner.
- Excellent verbal and written communication, customer relations, and interpersonal skills with a commitment to continuous improvement and teamwork are required.
- Flexibility, problem-solving ability and the aptitude to handle multiple and shifting priorities is required.
**Preferred**:
- Experience with HTE database systems.
- Experience in data entry and frontline customer service an asset.
**Conditions of Employment**:
- Must be willing to work out-of-town and/or remotely, and be available during peak vacation periods, on an on-call basis, extended hours, and/or work overtime as required.
- Successfully complete a Police Information Check.
**_TESTING_** _To confirm ability for the position, applicants may be required to take tests related to the job requirements and duties of this position which may be conducted by an independent third party. _
**Job Type**: Part-time
**Salary**: $19.83-$24.79 per hour
Schedule:
- Day shift
- Monday to Friday
Work Location: One location
Application deadline: 2023-01-20
-
Customer Service Clerk
7 days ago
Thunder Bay, Canada SYNERGY NORTH Full time***: Under the general direction of the Customer Service Supervisor, the Customer Service Clerk is responsible for handling varied customer service enquiries and requests. - Answers, in person, on the phone or in writing, enquiries from customers. - Provides customers with information on, and the promotion of, energy conservation programs, electricity...
-
Financial and Administrative Services Clerk
4 weeks ago
Thunder Bay, Canada Northern Ontario School of Medicine Full timeNOSM University is a made-in-the-North solution that is attracting attention from around the world for its innovative model of community-engaged medical education and research, while staying true to its social accountability mandate of contributing to improving the health of the people and communities of Northern Ontario. With a focus on diversity,...
-
Supply Clerk
4 weeks ago
Thunder Bay, Canada Nishnawbe Aski Police Service Full time**Why Join Nishnawbe Aski Police Service (NAPS)?** Employing over 230 uniform officers and 40 full-time civilians, NAPS is the largest First Nations police service in Canada and the 2nd largest First Nations police service in North America. NAPS polices 34 communities across the NAN territory which encompasses nearly 2/3 of the Province of Ontario. Not only...
-
Service Technician Field
3 days ago
Thunder Bay, Canada Epiroc Customer Center Full timeOur team is growing, are you looking for a challenge? We are looking for 2 technicians to join our Field Service Team to support a growing customer. Epiroc is a leading productivity partner for the mining, infrastructure, and natural resources industries. With cutting-edge technology, Epiroc develops and produces innovative drill rigs, rock excavation and...
-
Customer Service Clerk
4 days ago
North Bay, Canada Moore Propane Ltd Full timeReporting to the Supervisor, the Collections Customer Service Clerk is responsible to ensure the office cycle is completed including payments, loads, and deliveries are accurately and promptly reconciled and processed to the appropriate customer accounts. - Monitoring of customer accounts to ensure compliance with the Company’s Credit policies. - Download...
-
Customer Service Clerk
4 weeks ago
North Bay, Canada North Bay City Full time**Posted On**: April 16, 2024 at 12:00 PM **Customer Service Clerk (Part-Time - On call/As required)** Applications are invited for a Part-Time (on call as required) Customer Service Clerk. Under the direction of the Customer Service Supervisor, this position is responsible and accountable for providing excellent customer service in a professional and...
-
Accounting Clerk
6 days ago
Thunder Bay, Canada Heddle Marine Service Inc Full time**Position Summary**: **Responsibilities**: - Accounts Payables: Printing, matching invoices to purchase orders and entering them in the system - Payroll: Entering timecards into various systems and update spreadsheets (special project record keeping) - Prepare and/or process correspondence, documentation, and forms ensuring accuracy of format, signing...
-
Money Room Clerk
7 days ago
Thunder Bay, Canada Brinks Full timeAbout the job Are you a talented individual who values safety, customer focus, integrity, engagement, diversity, and continuous improvement? We currently have an immediate opportunity for a Money Room Clerk at our Thunder Bay branch! Working in the Brink’s Money Room and an armed environment, the Cash/Money Room Clerk is responsible for cash and cheque...
-
Title Search Clerk
3 days ago
Thunder Bay, Canada Thunder Bay Title Searching Full timeTitle Search Clerk **Duties**: - Perform tasks related to title searching, including but not limited to: locating, requesting, downloading and printing documents. - Read legal documents and extract information - Write detailed summaries related to property title - Assist clients with title inquiries and provide excellent customer service - Other tasks as...
-
Data Entry Clerk
4 weeks ago
Thunder Bay, Canada McKevitt Trucking Limited Full time**McKevitt Trucking Limited** **Data Entry Clerk Position open (Entry Level)** - Full time in office - Monday to Friday (8 am to 5 pm) - Good Computer skills (ability to adapt to new software programs) - Attention to detail and accuracy - Experience in a Data Entry Clerk position in a transportation setting is an asset - Willingness to learn and be a...
-
Accounting Clerk
3 days ago
Thunder Bay, Canada The Children's Aid Society of the District of Thunder Bay Full time**Accounting Clerk** **Permanent Full-Time** **POSITION PURPOSE** The Accounting Clerk reports directly to the Director of Finance, and calculates, prepares and processes bills, invoices, accounts payable and receivable, expense reimbursements and other financial records according to established accounting procedures. **SUMMARY OF POSITION QUALIFICATIONS...
-
Patient Clerk-tft Chemotherapy
4 weeks ago
Thunder Bay, Canada Thunder Bay Regional Health Sciences Centre Full time**Ref# 23COP109** **1 ‑ Temporary Full Time ‑ Patient Clerk** **Chemotherapy** **It is a condition of this posting that your home unit can accommodate your temporary absence in the event** **you are successful.** Reporting to the Manager Clinic Operations, Nursing and Systemic Therapy, the Patient Clerk provides services to the Outpatient Clinics,...
-
Clerk, Customer Service
5 days ago
Thunder Bay, Canada Xtracash Ltd Full timeEducation: Secondary (high) school graduation certificate - Experience: Will train **Work setting**: - Business sector - Private sector **Security and safety**: - Bondable - Criminal record check **Transportation/travel information**: - Own transportation **Work conditions and physical capabilities**: - Attention to detail - Repetitive tasks **Personal...
-
Clerk, Customer Service
3 days ago
Thunder Bay, Canada Xtracash Ltd Full timeEducation: Secondary (high) school graduation certificate - Experience: Will train **Work setting**: - Private sector **Security and safety**: - Bondable - Criminal record check **Transportation/travel information**: - Own transportation **Work conditions and physical capabilities**: - Attention to detail **Personal suitability**: - Punctuality -...
-
Clerk Ii-ft Obsp
4 weeks ago
Thunder Bay, Canada Thunder Bay Regional Health Sciences Centre Full time**Ref# 23COP098** **1 ‑ Full Time ‑ Clerk II** **Northwestern Ontario Breast Screening Program** Reporting to the Manager ‑ Screening and Assessment Services, the Clerk II will work to support the client booking and related administrative duties to support cancer screening services as well as the genetics program. This position provides highly...
-
Legal Assistant/law Clerk
4 weeks ago
Thunder Bay, Canada Ericksons LLP Full timeWe are seeking a detail-oriented Law Clerk/Legal Assistant to join our legal team in the Wills and Estates department. **Responsibilities**: - Drafting general correspondence to clients and lawyers - Assembling, drafting, proofreading and filing legal documents - Maintaining physical and electronic file document systems - Assisting with the firm’s...
-
Staffing Clerk
4 days ago
Thunder Bay, Canada St Joseph's Care Group Full time**Bargaining Unit: SEIU HOSPITAL - CLERICAL** **Status: Part Time TEMPORARY** **Department: Staffing Office** **Site: St. Joseph's Hospital** **Shifts: Days/Evenings including weekends** **Rate of Pay: $23.149 - $27.241per hour*** Reporting to the Manager, Palliative & Transitional Care Services, the Staffing Clerk is accountable to provide staffing...
-
Front End Clerk
4 days ago
Thunder Bay, Canada Metro Inc. Full timePosition Title: Front End Clerk - Part Time Position Type: Permanent Requisition ID: 33320 Banner: Metro Employment Type: Part-Time Be in the action and help make the difference when serving our customers. Become a brand ambassador and share your passion for food with our customers! Our **front-end** team is fundamental to Metro’s overall success, our...
-
Front End Clerk- Part Time
4 weeks ago
Thunder Bay, Canada Metro Inc. Full timePosition Title: Front end Clerk - Part Time Position Type: Permanent Requisition ID: 34293 Banner: Metro Employment Type: Part-Time Be in the action and help make the difference when serving our customers. Become a brand ambassador and share your passion for food with our customers! Our **front-end** team is fundamental to Metro’s overall success, our...
-
File Management Clerk
3 days ago
Thunder Bay, Canada Dilico Anishinabek Family Care Full timeShare This: **Positions available: 1**: **Closing date: June 20, 2023**: **Position Overview**: The File Management Clerk acts as a resource for employees in regards to client files and information. The File Management Clerk provides primary assistance to the File Manager and Information Services Manager in retrieving, maintaining, storing and securing of...