Manager, Process Design and Continuous Improvement

2 months ago

Ottawa, Canada Canada Post - Postes Canada Full time

Job Requisition Id: 167656
Business Function: Human Resources
Primary City: Ottawa
Other Location(s):Toronto, Montreal, Calgary, Vancouver. Opportunity for remote work available.
Province: Ontario
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: English Essential
Employee Class and Level:
Number of Vacancies 1
Job Closing Date (MM/DD/YYYY): 03/31/2023

The Manager, Process Design and Continuous Improvement leads the design and integration of process enhancements, and/or development for the assigned module (Serve/Requisition to pay) at Canada Post.

**Responsibilities**:
Below are the main job requirements and responsibilities for the Manager, Process Design and Continuous Improvement.
- Based on client requirements, investigates and designs a strategy for the development and enhancement of business processes. In conjunction with functional business leaders and internal and external customers, assesses the impact of the proposed changes on the information systems and technology that support them.
- Based on an analysis of the business activities, supported with the development of process and data models, evaluates requirements for business process improvements and enhancements.
- With Purchasing, and other relevant functions, leads the development and evaluation of Requests for Proposals (RFP) or Requests for Information (RFI’s) issued in support of planned business process improvements and enhancements. Conducts a Commercial review and evaluation of the alternatives.
- Plans and manages the design and integration of new business processes or enhancements. Identifies continuous improvement opportunities, researches and investigates industry trends, and identifies and analyzes business risks and opportunities to support recommendations on process change.
- Establishes KPIs to measure ongoing performance of all processes and sub processes in the assigned module. Analyzes performance results to identify opportunities for continuous improvement. Prioritizes improvements to ensure increased customer value.

**Job Responsibilities (continued)**:

- Integrates with other corporate process managers and/or functional authorities to facilitate process redesign and continuous improvement across the corporation. Identifies performance results which indicate opportunities for process improvement outside of the assigned module and communicates to the corporate process manager.
- Evaluates business initiatives or programs for possible impact on process design. Recommends alternative approach if necessary to senior management.
- Manages or participates in projects of a complex nature within or outside the Function, which impact the client community. Develops project scope, plans and secures required resources, schedules and tracks activities to ensure time commitments are met.
- Works directly with the Centre of Excellence manager of training and change management to design, develop and deliver training programs and documentation in support of the new or revised business process.
- When required, supports Managers of Business Process Consulting with projects of a complex nature within or outside the Function. This support may include project management, process support methodology, or completion of deliverables such as functional designs, and process diagrams.

**Qualifications**:
**Education**
- Completed post-secondary, preferably in a related field e.g. a University Degree OR College Diploma in Commerce, Finance or Economics.

**Experience**
- 3 to 5 years of relevant functional experience.
- 2 or more years’ experience in a supervisory capacity.
- Proficient computer skills and competent with Microsoft programs.
- Advanced business acumen, negotiation, relationship building and management skills are essential to this role.
- Skilled at leadership and team building.
- Highly organized, with an attention to detail.
- Strong communication skills, both in writing and speaking, are essential.
- Extremely proactive work ethic, with a proven ability to achieve results in a dynamic, continuous improvement environment.
- Ability to understand the operational, technical, commercial and financial aspects of the business and how they relate to each other.

**Other Information**:
**Safety Sensitive Positions**
This position may be considered a Safety Sensitive position.

**Employment Equity**

Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.

**Conflict of Interest**
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conf

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