Process Improvement Manager

3 weeks ago

Ottawa, Canada CBI Health Full time

We are currently seeking a Process Improvement Manager to support our Home Health division in Ottawa supporting Ottawa, Kingston, Peterborough, and Durham regional locations.

Reporting to the Senior Regional Director of Operations, the Manager, Process Improvement and Quality Specialist will ensure effectiveness and efficiency in processes and systems that align with service delivery standards and expectations as set by CBI HH. This role will lead change management initiatives, projects, and consistency in administrative processes to successful outcomes regionally.

Leading by example, the Manager, Process Improvement will work closely with administrative teams to ensure the effectiveness and efficiency of service delivery is optimized.

**This is a contract position ending Sept 30, 2024.**

**Take a look at what you’ll do each day**:
**ESTABLISH BEST PRACTICE GUIDELINES AND PROCESSES FOR CARE COORDINATION AND ALL OTHER NON-CLINICAL FUNCTIONS WITHIN THE REGION**
- Ensure Best Practice guidelines are established, working closely with other Managers of Process Improvement to create consistency across the Province and sharing ideas for innovation and improvement.
- Implement Best Practices in each location and routinized to ensure the best quality service is delivered efficiently and consistently for the long-term.

**PROJECT LEAD FOR PROCESS IMPROVEMENT, CHANGE MANAGEMENT, AND LOCAL PROJECTS**
- Develop project plans, and provide project oversight and implementation as per defined timelines and deliverables.
- Assess and reassess project deliverables to ensure project plans align with project goals.
- Maintain a comprehensive strategy and plan regarding change management.

**PROCESS IMPROVEMENT AND QUALITY ASSURANCE**
- Actively seek ways to use data to improve service delivery or processes by communicating with Directors and Managers.
- Develop, execute and manage action plans related to funder outcomes and KPIs.
- Effectively communicate within the region regarding opportunities to improve quality, data management, and overall effectiveness of service delivery, engaging any or all stakeholders that can contribute to positive change.
- Identify opportunities to innovate, improving service delivery, process and/or systems.
- Ensure all processes and procedures associated with accreditation are followed and consistently documented.
- Work closely with clinical leaders to ensure alignment between clinical Best Practices and Process Best Practices.
- Identify risk appropriately, engaging appropriate team members to mitigate, manage or resolve the risk.
- Ensure that processes and systems align with current policy and procedure.
- Facilitate effective communication (verbal and written) across levels of the region (Directors, Managers, Field Staff where appropriate) to share data & improvement strategies to promote standardization and efficiency.
- Actively contribute to local Quality Improvement Plans.
- Liaise with other Process Improvement & Quality Managers to share knowledge and experience within the organization.

**MANAGE DATA ASSOCIATED WITH KPIs AND STATISTICS & DATA ANALYSIS**
- Extract data from data management systems to monitor trends and identify problems, opportunities for improvement, and evidence of success.
- Facilitate data confidence through cross-referencing when possible.
- Source opportunities to better collect and manage key pieces of data that drive clinical and business outcomes.
- Identify opportunities to improve service and communicate to those who can use the data to make appropriate changes.
- Analyze and interpret data to provide feedback to the Director of Operations, Care Managers or other relevant internal stakeholders.

**Here’s a look at our total rewards**:

- Competitive compensation
- Employee Assistance Program
- Flexible hours, which allow work-life balance and focus on quality of life
- Supportive onboarding program, peer-to-peer support, training, and mentorship
- Continuous learning and skills development opportunities

**What you will need to be successful**
- Post-Secondary education in Business Administration, Project Management, or a related field.
- Minimum 2 years of experience in an improvement leadership role
- Demonstrated experience and success in project planning and implementation
- Experience in data analysis to drive quality improvements
- Results-oriented with analytical problem-solving skills
- Strong organization and planning skills
- Project & Change Management
- Critical/Analytical Thinking
- Process Improvement & Quality Assurance
- Attention to detail
- Strong interpersonal skills
- Able to work independently and within a collaborative team
- Excellent verbal and written communication skills
- Excellent time management and organizational skills
- 1 year of experience in a healthcare environment or a strong understanding of the home care sector is considered an asset
- French & English fluency, both verbal and written, is considered an asset.

*

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