IT Compliance and Process Improvement Manager

7 months ago

Ottawa, Canada Hollingsgate Workforce solutions Full time

**Job Title**: Compliance and IT Process Improvement Manager

**Location**: Ottawa, Ontario

**Schedule**: Monday - Friday

**Salary**: $70,000 per year

**About Us**: Hollingsgate Recruitment is proud to represent a leading Managed Service Provider (MSP) in Ottawa, dedicated to delivering exceptional IT services and solutions. This reputable MSP prioritizes internal compliance and security, ensuring their operations meet all regulatory requirements and industry standards. They are committed to excellence and continuous improvement and are looking for a meticulous and organized Compliance and IT Process Improvement Manager to join their team.

**Key Responsibilities**:

- **Compliance Management**: Oversee and manage compliance documentation and internal processes, ensuring adherence to regulatory requirements and industry standards.
- **Daily Meetings**: Conduct daily meetings with staff to review projects and tickets, ensuring progress and addressing any issues promptly.
- **Policy Development**: Develop, write, review, and enforce internal policies to ensure regulatory compliance and efficient operations.
- **Control Implementation**: Implement and monitor compliance controls and procedures to maintain high standards of operation.
- **Performance Metrics**: Develop and work with KPI metrics to track performance and ensure targets are met.
- **Project Oversight**: Review staff utilization and project efficiency, making adjustments as necessary to improve productivity and ensure timely execution.
- **Resource Management**: Set staff up for success by helping them get the necessary resources in place for projects.
- **Strategic Planning**: Ensure the company has a clear plan for success by developing strategic initiatives and continuously monitoring their progress.
- **Audits and Reviews**: Conduct internal audits and compliance reviews to identify areas for improvement and implement necessary changes.
- **Leadership**: Act as a leader, consistently asking questions, taking initiative, and driving improvements. Be vocal in meetings, proactively suggesting solutions and improvements.
- **Reporting**: Prepare and present compliance and performance reports to management.
- **Technical Guidance**: Provide technical guidance to staff regarding compliance policies and procedures.
- **Continuous Learning**: Stay up-to-date with regulatory changes and industry best practices to ensure ongoing compliance and operational excellence.

**Qualifications**:

- 3-5 years of relevant experience in compliance management or a related field.
- Bachelor’s degree in a related field or equivalent experience.
- Proven experience in compliance management and account management, with a background in Executive Assistance (EA) or Project Coordination.
- Strong technical background in IT, with an understanding of IT systems and infrastructure.
- Familiarity with Drata compliance software or similar tools.
- Excellent organizational skills and attention to detail.
- Strong leadership, communication, and interpersonal skills.
- Ability to conduct thorough investigations and present findings clearly.
- Experience in developing and implementing internal processes and procedures.
- Proactive and vocal in taking initiative and suggesting improvements.
- Knowledge of regulatory standards relevant to MSPs is a plus.

**Why Join Them**:

- Competitive salary of $70,000 per year.
- Opportunity to work with a dedicated and professional team.
- Continuous learning and professional development.
- A supportive and collaborative work environment.

**How to Apply**: If you are a meticulous and organized professional with a passion for internal compliance, internal processes, and technical abilities, and have a background in Executive Assistance or Project Coordination, we would love to hear from you.

**Job Types**: Full-time, Permanent

Pay: $60,000.00-$70,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- compliance management or a related field: 3 years (required)
- Executive Assistance (EA) or Project Coordination: 3 years (required)
- IT, Systems and infrastructure understanding and: 1 year (preferred)

Work Location: In person

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