Continuous Improvement Specialist

5 months ago

Ottawa, Canada Intelcom Full time

Ride the next mile with us
As a Continuous Improvement Specialist, you will be responsible for acting as an expert in continuous improvement, process review and development of decision support tools in order to provide professional assistance to the development of services, including advising, monitoring and supporting various stakeholders. You will be responsible for the planning, coordination, implementation, monitoring and completion of specific mandates, consistent with the strategy, commitments and objectives of the management. You will design and propose development plans and programs to ensure proper planning of services. You will make recommendations for the implementation or improvement of programs or services. You will be invited to participate in various teaching and training activities as appropriate.
- Your key responsibilities:
- Identify processes with opportunities for improvement
- Improve and implement new procedures
- Assume a consulting role with the teams
- Work in collaboration with different departments such as sales, business development, product development and corporate teams to foster collaboration and connectivity
- Plans and tracks timelines for projects and initiatives
- Provides reports defining project and initiative progress, issues and solutions;- Holds an undergraduate degree in Industrial Engineering or other degree relevant to the position*;
- Holds a graduate degree in an appropriate discipline, an asset;
- Has experience in process reengineering/mapping and continuous improvement;
- Holds a Lean Six Sigma certification; Green Belt level, an asset;

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

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