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Student Services Representative

4 months ago

Hamilton, Canada Mohawk College Full time

**Student Services Representative - Temporary Part-Time (May - November 2023)** Status**:Temporary Part-Time (May - November 2023)

**Hours**:Up to 24 hours/week

**Home Campus**:Stoney Creek

**Rate of Pay**:$24.88

**Posting Date**:April 13th, 2023

**Closing Date**:April 19th, 2023 at 7:00pm EST

We support and encourage the contributions of our diverse employees. We are committed to nurturing an equitable, diverse and inclusive (EDI) environment for everyone who learns and works at Mohawk College. We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators we believe it is important to act and show leadership in advancing the principles of equity, diversity and inclusion in our community.

Mohawk College is currently recruiting for our next

**Student Services Representative**

Reporting to the Manager, Service Integration this position provides extensive customer service support for a diverse clientele including post-secondary, continuing education, apprenticeship and international students, as well as faculty and prospective applicants, through both the Service Counter and the Contact Centre.

The Student Services Representative (SSR) will be working in a fast-paced office/College environment and will be receiving and placing telephone calls, while at the Contact Centre; and assisting students, staff and visitors with troubleshooting, registration, financial assistance, general info and data entry, while at the Service Counter.

It is the responsibility of the incumbent to maintain solid customer relationships by handling their questions and concerns promptly, courteously, and professionally. Specific duties include provision of a range of registration duties and related academic program support functions including financial assistance and awards, imparting general information about college post-secondary and continuing education programs and admission requirements, general college information and other assigned duties that contribute to effective department or campus operations. The duties associated with this position may involve exposure to confidential student records and information.

**Responsibilities**:
The duties of this position will include, but are not limited to the following:
Based on Mohawk College’s Advising Model, the scope of practice for Student Services Representatives is defined primarily by ‘informational’ advising however ‘explanatory’ advising is also well within the scope of practice for Student Services Representatives. More in-depth explanatory and developmental work should be referred to the appropriate Coach, Advisors or Counsellors.

The incumbent will:

- Provides a range of registration, admissions, financial assistance and international services specific to and appropriate for post-secondary, continuing education, and apprenticeship programs.
- Accepts and processes payments for tuition fees, and/or ancillary services. Completes Banner reports daily, reconciles cash and prepares deposits for Accounting Department.
- This position will include support for the Testing Centre; responding to general inquiries from staff and students on booking the space and maintaining exams for instructors outside the Testing Centre’s scheduled hours. This position will also be responsible for a booking system where students can access the Testing Centre for study space when no testing is taking place.
- Completes a range of processing duties such as preparing and issuing transcripts, verification of attendance etc.), and continuing education registrations.
- Completes documentation in compliance with record keeping requirements of the College, and external organizations as appropriate e.g. the Ministry of Training, Colleges and Universities, provincial and federal government financial aid programs, etc. Specific procedures and documentation requirements vary for post-secondary, continuing education and apprenticeship programs, and generally involve a considerable degree of confidentiality.
- Completes other assigned duties as required to support efficient campus or departmental operations.

**Qualifications**:
The successful applicant will have:

- A minimum 2 year diploma in Office or Business Administration, Business General, Educational Support or related field
- A minimum of two years of practical experience, in a service-oriented environment within an educational setting; primarily related to supporting applicants, students and staff, as well as an understanding of college services and corporate information systems
- Demonstrated commitment and understanding of human rights, equity, diversity and inclusion in the workplace. This would include experience communicating and working effectively with diverse clients and colleagues.

Mohawk College prioritizes recruiting and retaining diverse employees. With this in mind, the College is committed to fostering inclusive and barrier-free recruitment and sel