Student Services Professional: One Year Contract

6 months ago

Hamilton, Canada McMaster University Full time

**Schedule**

Monday to Friday, 35 hr/wk

8:30 AM - 4:30 AM

**Education Level**
Bachelor's degree in Business or related field of study

**Career Level**
Requires 3 years of relevant experience.

**Department Description**:
**The Office of the Registrar provides a number of services to both prospective and current students and is the primary information source on enrolment, convocation ceremonies and important student dates and events throughout the year. We are a smart, collaborative group of approximately 100, spread across 9 departments: Student Services, Aid & Awards, Student Recruitment, Undergraduate Admissions, Student Records & Systems, Scheduling & Examinations, Student Communications and Central RO Administration. This supportive and dynamic team works together to provide assistance to students from their initial recruitment contact with McMaster until they graduate.**:
**An integrated student services centre in the Office of the Registrar provides employees with an opportunity to be engaged and support students at McMaster in meaningful ways. The centre, which services over 30,000 customers, takes a first-contact resolution approach in helping students navigate self-service options, providing transactional and in-depth assistance and university/financial counselling. Approximately 75-80% of the student inquiries entering the service centre will be focused on student enrolment and finances. **We are currently looking to hire two contract Student Services Professionals in our Student Services department that will use a variety of specialized skills to promote and support the overall strategic plan of the Office of the Registrar.**:
**General Description**:
**The Student Services Representative is responsible for delivering student services to prospective and current students, alumni, campus guests and partners. Inquiries and problem solving are related to student administrative needs with a focus on student finances, aid and awards, admissions, credentials, and enrolment; and managed using several different communications platforms such as in-person services and live chat. As a first point of contact for the Office, the position involves a high-level of emotional intelligence which is used to understand the student with compassion and empathy while actively solving complex problems within University and Ministry processes and policies.**:
**Representative Duties & Responsibilities**:

- **Liaise independently with applicants, students, parents, alumni, faculty, and staff to explain detailed policies, procedures and services using a variety of communication platforms; both in-person and online.**:

- **Perform job duties in a state of readiness; both in person and online, open to a wide range of student issues.**:

- **Provide confidential advice to students including, but not limited to, admission requirements and eligibility, enrolment, family and status changes, tuition and supplementary fee payments, charges and interest waivers, government assistance OSAP (Ontario Student Assistance Program) and eligibility, and income revisions and the impact that these changes have on financial aid eligibility and university status/fees.**:

- **With a high-level of emotional intelligence, and interpersonal skills, provide relevant advice to students in navigating complex administrative and financial situations.**:

- **Focus on meeting service level standards while supporting students from a student-centric approach.**:

- **Using active listening and probing questions, interview students regarding sensitive financial issues, family history, food insecurity, competing personal choices, academic issues, immigration challenges and assess and evaluate the information provided.**:

- **Research solutions to student issues using in-depth knowledge of university resources, programs and policies as well as community programs and funding sources.**:

- **Advise prospective students from all education sources on program options and admission requirements.**:

- **Support, listen, categorize, assess and refer at-risk students to the appropriate internal and/or external services and departments that offer specialized assistance to individuals in need.**:

- **Regular multi-tasking including navigating different systems while educating students on multiple steps in a process.**:

- **Collect, analyze, assess, and summarize information relevant to the student inquiry and/or issue to assist in the decision-making process and develop a resolution or recommendations for final approval and implementation.**:

- **Review student accounts for validity of records, fees, payments and other charges, and process interest waivers and charges to the student account.**:

- **Develop programs and services to assist current and prospective students to obtain and manage their resources throughout their post-secondary career.**:

- **Contribute to project work aimed at the continual enhancement of service delivery.**:

- **Maintains the

  • Student Services Professional: Two Year Contract

    6 months ago

    Hamilton, Canada McMaster University Full time

    **Schedule** Monday to Friday, 35 hr/wk 8:30 AM - 4:30 PM **Education Level** Bachelor's degree in Business or related field of study. **Career Level** Requires 3 years of relevant experience. **Department Description**: The Office of the Registrar provides a number of services to both prospective and current students and is the primary information...

  • Student Transportation Professional

    2 weeks ago

    Hamilton, Ontario, Canada First Student Canada-Transco Full time

    About the RoleAs a Student Transportation Professional with First Student Canada-Transco, you will play a vital role in safely transporting millions of students and passengers to and from their destinations each day. Our company prides itself on being at the forefront of safety and innovation, creating and implementing advanced training and technology for...

  • School Transportation Professional

    2 weeks ago

    Hamilton, Ontario, Canada First Student Shared Services Full time

    First Student Shared Services prides itself on being a family of over 60,000 employees who prioritize the safe transportation of more than 5 million students and passengers daily.About First StudentWe offer industry-leading technology to support our drivers in their daily routes.Why Choose School Bus Driving as a Career?A competitive $20/hour starting...

  • Transportation Professional

    2 weeks ago

    Hamilton, Ontario, Canada First Student Shared Services Full time

    At First Student Shared Services, we prioritize the safety of our students and passengers. As a School Bus Driver, you will play a critical role in ensuring their well-being while transporting them to and from school.Compensation:A competitive starting wage of $20 per hour;No experience necessary - we provide comprehensive training;Opportunities for...

  • Transportation Professional Wanted

    6 days ago

    Hamilton, Ontario, Canada First Student Full time

    Company OverviewFirst Student is the leading school transportation solutions provider in North America, serving 1,100 school districts with a team of highly trained drivers and the industry's strongest safety record.SalaryThe estimated starting wage for this position is $21.20 per hour, with opportunities for additional hours and charter route work...

  • Student Services Professional

    6 months ago

    Hamilton, Canada McMaster University Full time

    **Schedule** Monday to Friday, 35 hr/wk. 8:30 AM - 4:30 PM **Education Level** Bachelor's degree in Business or related field of study. **Career Level** Requires 3 years of relevant experience. **Department Description**: The Office of the Registrar provides a number of services to both prospective and current students and is the primary information...

  • Heavy Truck Sales Professional

    3 weeks ago

    Hamilton, Ontario, Canada Davidson Contract Services Full time

    About This JobWe are seeking a seasoned Truck Sales Representative to join our team at Davidson Contract Services.Key Responsibilities:Estimate or quote prices, credit or contract terms, trade-in allowances, warranties, and delivery datesOversee the preparation of sales and ordersPrepare sales or other contractsPromote sales to existing clientsIdentify and...

  • Lead Student Transportation Specialist

    2 weeks ago

    Hamilton, Ontario, Canada First Student Canada-Transco Full time

    About the RoleAs a School Bus Driver with First Student Canada-Transco, you will play a vital role in ensuring the safe transportation of students to and from school.Compensation PackageWe offer a competitive starting wage of $21.20 per hour, providing an excellent opportunity for growth and financial stability.Key ResponsibilitiesPrioritize vehicle...

  • Experienced Education Transport Professional

    3 weeks ago

    Hamilton, Ontario, Canada First Student Shared Services Full time

    About the RoleWe are seeking a skilled and reliable School Bus Driver to join our team of dedicated transportation professionals. Company OverviewAt First Student, we take pride in safely transporting millions of students and passengers each day. Our family of brands includes Transco, Total Transportation, Maggies Paratransit, and GVC II.Our employees are at...

  • Transportation Safety Specialist

    2 weeks ago

    Hamilton, Ontario, Canada First Student Shared Services Full time

    Role OverviewWe are seeking a professional School Bus Driver to join our team at First Student Shared Services. As a driver, you will play a vital role in safely transporting students and passengers to and from their destinations.Key ResponsibilitiesOperate school buses in a safe and efficient mannerEnsure the well-being of students and adhere to all safety...

  • Manager, Development

    5 months ago

    Hamilton, Canada McMaster University Full time

    Are you ready to lead revenue growth to support McMaster’s student communities? Are you a bold, collaborative, and inclusive leader who can support a team of advancement professionals, and partner with academic and administrative champions to generate excitement and build capacity in a fast-paced, campaign-driven environment? Are you passionate about...

  • Resident Advisor

    5 months ago

    Hamilton, Canada Campus Student Living Full time

    **Position Summary and Job Magnitude** The Resident Advisor (RA) is a hired student leader who is expected to act as a role model, mentor, resource, and support to students living residence. The primary objective of the RA as part of the Residence Life Department is to foster a community environment that eases the student transition into college/university,...

  • Heavy Equipment Sales Specialist

    3 weeks ago

    Hamilton, Ontario, Canada Davidson Contract Services Full time

    Job Overview:As a Heavy Equipment Sales Specialist at Davidson Contract Services, you will be responsible for driving sales growth in the heavy truck industry. This role requires 5+ years of experience and no degree, working in a fast-paced environment with tight deadlines and extensive travel.Key Responsibilities:Estimate or quote prices, credit or contract...

  • Contract Rotisserie Manager

    2 months ago

    Hamilton, Canada Fortinos Full time

    We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in one of our stores, you will have an immediate impact on sales and customer satisfaction. **What you’ll do** - Anticipate the needs of our customers and put them first in all that you do - Lead, coach and motivate colleagues to...

  • Assistant Registrar, Undergraduate Student

    6 months ago

    Hamilton, Canada McMaster University Full time

    **Department Description** The Office of the Registrar provides a number of services to both prospective and current students and is the primary information source on enrolment, convocation ceremonies and important student dates and events throughout the year. We are a smart, collaborative group of approximately 100, spread across 9 departments: Student...

  • Heavy Truck Sales Specialist

    4 weeks ago

    Hamilton, Ontario, Canada Davidson Contract Services Full time

    Job SummaryDavidson Contract Services is seeking a skilled Heavy Truck Sales Representative to join our team. As a Heavy Truck Sales Representative, you will be responsible for estimating and quoting prices, credit or contract terms, trade-in allowances, warranties, and delivery dates. You will oversee the preparation of sales and orders, prepare sales or...

  • Coordinator, Varsity Operations

    5 months ago

    Hamilton, Canada McMaster University Full time

    **Schedule** Monday - Friday, 8:30am-4:30pm, 35 hours per week. **Education Level** 2 year Community College diploma in Sports Management, Physical Education or related field. **Career Level** Requires 3 years of relevant experience or a combination of education and experience working in a academic athletic environment. **Athletics & Recreation** The...

  • Black Student Outreach

    6 months ago

    Hamilton, Canada McMaster University Full time

    **Schedule** M-F, 8:30am-4:30pm, 35 hours per week. 5-year contract. **Education Level** Bachelor’s Degree in a related field of study. **Career Level** Requires 3 years of relevant experience. **Unit/Project Description**: The Black Student Success centre supports and champions the holistic (academic, personal and professional) success and overall...

  • Student Success Officer

    3 months ago

    Hamilton, Canada Hillfield Strathallan College Full time

    Position Overview: The Student Success Officer is responsible for coordinating and administrative support for the Student Success Centre Four month contract with the possibility of extension **Responsibilities**: - Primary contact for all communications with students, parents/guardians, faculty, and staff for the Student Success Centre - Composes and sends...

  • Student Recruiter-manager

    6 months ago

    Hamilton, Canada Trade Smart College Full time

    **Overview**: Trade Smart College is the new benchmark in pre-apprenticeship training. We connect great students with forward-thinking employers, and we only admit a student if we have an apprenticeship opportunity for them. By putting professionalism at the heart of our program, Trade Smart graduates will be Day 1 assets to their employers, and will go on...