IT Systems Support Professional- Tier 1- Overnight

2 weeks ago


Toronto, Canada Jolera Full time

**In this role, you will be providing overnight, remote deskside support for the hours of 12am
- 8am EST
**While at our clients’ offices, you’ll need to use your broad technical knowledge to identify, troubleshoot, and resolve user issues on a variety of devices - workstations, laptops, smartphones, and other peripherals. You will also configure devices, manage inventory, perform maintenance tasks, and update documentation.

You’ll have hands-on experience working with Windows 7/8/10, Mac OSX, iOS, Windows Server, Active Directory, DHCP/DNS, VMware, Office 365, and more.

**What You’ll Do**
- Process service tickets and assign them to appropriate service resources, as necessary.
- Maintain service ticket ownership throughout the life of the support incident.
- Escalate high-profile issues to the Service Desk Manager for appropriate handling and routing.
- React to onsite outage scenarios as necessary or as assigned by the Service Desk Manager/Field Services Manager.
- Responsible for the overall administration of the desktop, laptop, and peripherals at a specific location.
- Install, configure, and diagnose client workstations and equipment.
- Conduct on-site problem determination and analysis.
- Provide advice and technical guidance to end users and technical resources as the situation warrants.
- Go on-site to support customers or projects that can’t be performed remotely as well as routine maintenance.
- Verify and diagnose servers, network hardware, and other infrastructure issues with the help of escalation staff.
- Document in detail the activities carried out as well as the technical information collected.
- Maintenance of the internal network cabling and cross-connects. Executing changes as required.
- Maintenance of network printer devices.
- Assist with account management activities.
- Responsible for the use of the site ticketing system to record all problems, incidents, and changes. Ensuring accurate resolution notes for each ticket.
- Identify and escalate production critical issues to the appropriate groups.
- Perform data backup and recovery at a user level, as required.
- Comply with internal controls and policies as applicable.
- Responsible for on-call/as-needed support for remote locations.
- This position requires some overtime/on-call hours and carrying a mobile phone.
- Ability to make sound judgment calls and escalate to senior resources when needed.
- Able to lead conversations of a technical nature with end users who may not have any technical expertise.
- Physically capable of lifting and carrying packaged computers, monitors, and other equipment.

**Who You Are**
- 3-5 years experience in a technical support role.
- Relevant Degree/Diploma or equivalent.
- Proven problem-solving and analytical skills.
- Must have access to a vehicle with a valid driver’s license.
- Excellent attention to detail.
- Ability to document processes and accept feedback.
- Strong ability to work within a team environment.
- Excellent communicator and personable.
- Ability to make sound judgment calls and escalate to senior resources when needed.
- Able to lead conversations of a technical nature with end users who may not have any technical expertise.
- Physically capable of lifting and carrying packaged computers, monitors, and other equipment.
- Some knowledge of database technologies is an asset
- Hands-on experience with troubleshooting, replacing, and configuring hardware, including PCs, mobile devices, servers, and other networking equipment.
- Strong knowledge of all Endpoint OS - Windows Operating Systems, MacOS, iOS.
- Experience with using Endpoint management solutions such as JAMF, SCCM, MBAM etc.
- Someone who thrives in a fast-paced, high-energy environment.
- Always conducts with a poised and professional demeanor.
- Able to work collaboratively within a team

**Assets**
- Industry certifications - Microsoft Certified Professional (MCP), MCSA, CompTIA A+, Network+.
- Basic working knowledge of Linux and Unix.
- Previous experience with ticketing systems such as ServiceNow or ConnectWise to track time and status/resolution.
- Hands-on Experience with print publishing software.
- Experience in time-critical manufacturing/production environments.



  • Toronto, Canada Jolera Full time

    **The Systems Support Professional (Tier 1.5)** The Systems Support Professional represents the front end of Jolera and is key to delivering best-in-class resolutions for our customers and their employees/members. The incumbent will demonstrate confident and appropriate communication skills both verbally and electronically. They have the ability to judge...


  • Toronto, Canada Jolera Inc. Full time

    **The Systems Support Professional (Tier 1.5)** The Systems Support Professional represents the front end of Jolera and is key to delivering best-in-class resolutions for our customers and their employees/members. The incumbent will demonstrate confident and appropriate communication skills both verbally and electronically. They have the ability to judge...


  • Toronto, Canada Jolera Full time

    **In this role, you will be providing deskside support at the client location in Toronto Downtown.** While at our clients’ offices, you’ll need to use your broad technical knowledge to identify, troubleshoot, and resolve user issues on a variety of devices - workstations, laptops, smartphones, and other peripherals. You will also configure devices,...


  • Toronto, Canada Jolera Inc. Full time

    **In this role, you will be providing deskside support at the client location in Toronto Downtown.** While at our clients’ offices, you’ll need to use your broad technical knowledge to identify, troubleshoot, and resolve user issues on a variety of devices - workstations, laptops, smartphones, and other peripherals. You will also configure devices,...


  • Toronto, Canada ISA Cybersecurity Full time

    **About the Role**: The function of a CIOC Cybersecurity Analyst Tier 1 is to be on the forefront of incident response where they will utilize the latest in network security technology while providing Computer Network Defense and Information Assurance (IA) support to ISA’s client base and internal network. You will be joining an exciting and rapidly...


  • Toronto, Canada Symcor Inc. Full time

    About Symcor Symcor enables secure data exchanges and supporting business processes, to help clients succeed in an evolving digital world. Trusted by Canada's largest institutions for over 25 years to support their digital transformations, Symcor aligns industry participants to solve common challenges in the most effective and efficient way. **The...


  • Toronto, Canada SiriusXM Full time

    Reporting to the Director, It Infrastructure and Operations The Tier 1 Technical Support Analyst acts as the contact point for support enquiries and providing timely resolutions and/or escalations to Tier 2 & 3 Support Teams. Initiates escalations and communications for incidents and maintains service ticket information. In addition, the individual manages...


  • Toronto, Canada Kinnect Support Full time

    **Child and Youth Care Practitioner** Kinnect Support Services is a social services partner that provides trained staff support to various organizations in need of relief staff. Our team offers superior support to Agencies, Organizations, and Institutions that work with adolescents youth, adults, and seniors who experience behavioral, social, emotional,...


  • Toronto, Canada Yotpo Full time

    We have teams across the world, including the US, Canada, UK, Israel, Bulgaria, and Australia — and we're still growing. Our primary goal is to deliver the best technology in the industry. You can hear all about it in our latest brand video. Sounds exciting? Then read on, because we're in pursuit of the best and the brightest minds to help us achieve our...


  • Toronto, Canada Centre for Addiction and Mental Health Full time

    June 19, 2023 EMPLOYMENT OPPORTUNITY Tier 1 Canada Research Chair, Campbell Family Mental Health Research Institute As Canada’s leading mental illness research facility, CAMH’s Campbell Family Mental Health Research Institute (CFMHRI) is home to scientists, staff and research trainees conducting leading research to improve the understanding...

  • Canada Research Chair

    4 weeks ago


    Toronto, Canada Perrett Laver Full time

    York’s research vision is “to aspire to better understand the human condition and the world around us, and to employ the knowledge we gain in the service of society and the health of the planet.” As outlined in our 2023-2028 Strategic Research Plan _Knowledge for the Future: From Creation and Discovery to Application_, York University is providing...


  • Toronto, Canada Eva's Initiatives for Homeless Youth Full time

    POSTING #: 2024 -15 POSITION TITLE: OVERNIGHT RESIDENTIAL SUPERVISOR - PHOENIX SITE SALARY RANGE: $70,000 - $75,000 THE OPPORTUNITY Join one of the Top 10 Canadian Youth Impact Charities of 2022 today! Since 2010, Charity Intelligence has awarded Eva’s with high marks for financial transparency, accountability to donors and cost efficiency. Learn...


  • Toronto, Canada ISA Cybersecurity Full time

    About the Role: The Cybersecurity Analyst - Tier 2 is responsible for gathering details needed to assess the scope of a cyber-attack and respond to severe attacks or those with high business impact. The Tier 2 role will clearly understand the customer’s environment (i.e. current security controls) and provide consultation on security controls required to...


  • Toronto, Canada ISA Cybersecurity Full time

    **About the Role**: The Cybersecurity Analyst - Tier 2 is responsible for gathering details needed to assess the scope of a cyber-attack and respond to severe attacks or those with high business impact. The Tier 2 role will clearly understand the customer’s environment (i.e. current security controls) and provide consultation on security controls required...

  • Overnight Worker

    4 weeks ago


    Toronto, Canada LOFT Community Services Full time

    **DATE**: May 17th, 2023 **LOCATION**:Toronto, ON - McEwan Housing & Support Services **COMPENSATION**:$20.81/hour -(additional.40 cents per hour between 11pm & 7am) **SHIFT**: Monday to Thursday - 4 days/week LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and...

  • Overnight Lead

    1 week ago


    Toronto, Canada Walmart Canada Full time

    **Position Summary... **:Working as an Overnight Lead at Walmart Canada is a great way to gain valuable experience in the retail industry. A Lead Department Manager - Overnights leads a team by adhering to the basic beliefs and values of Walmart. This team has accountability to stock shelves, set up displays, and ensure that the store is always...


  • Toronto, Canada Kinnect Support Full time

    **Child and Youth Care Practitioner** Kinnect Support Services is a social services partner that provides trained staff support to various organizations in need of relief staff. Our team offers superior support to Agencies, Organizations, and Institutions that work with adolescents youth, adults, and seniors who experience behavioral, social, emotional,...


  • Toronto, Canada Kinnect Support Full time

    **Social Service Worker Practitioner** Kinnect Support Services is a social services partner that provides trained staff support to various organizations in need of relief staff. Our team offers superior support to Agencies, Organizations, and Institutions that work with adolescents youth, adults, and seniors who experience behavioral, social, emotional,...

  • Social Service Worker

    3 weeks ago


    Toronto, Canada Kinnect Support Full time

    **Social Service Worker Practitioner** Kinnect Support Services is a social services partner that provides trained staff support to various organizations in need of relief staff. Our team offers superior support to Agencies, Organizations, and Institutions that work with adolescents youth, adults, and seniors who experience behavioral, social, emotional,...


  • Toronto, Canada CMiC Full time

    Founded in 1974, CMiC today delivers comprehensive and advanced enterprise and field operations solutions, purpose-built for construction and capital projects companies. CMiC's powerful software transforms how firms optimize productivity, minimize risk and drive growth by planning and managing all financials, projects, resources, and content assets - all...