Overnight Residential Supervisor

1 month ago

Toronto, Canada Eva's Initiatives for Homeless Youth Full time

POSTING #: 2024 -15

POSITION TITLE: OVERNIGHT RESIDENTIAL SUPERVISOR - PHOENIX SITE

SALARY RANGE: $70,000 - $75,000

THE OPPORTUNITY

Join one of the Top 10 Canadian Youth Impact Charities of 2022 today Since 2010, Charity Intelligence

has awarded Eva’s with high marks for financial transparency, accountability to donors and cost efficiency.

Learn more about Eva’s Initiatives and the work that we do.

About Us - Eva's Initiatives for Homeless Youth (evas.ca)

ROLE OVERVIEW

The Overnight Residential Supervisor plays a pivotal role in the successful operation of our youth shelter during overnight hours. The position involves overseeing Youth Service Workers (YSW) to ensure safety, well-being, and effective support for residents. The Overnight Residential Supervisor is responsible for managing residential operations, coordinating with community partners, housing providers, landlords, and collaborating with Eva's leadership team to provide comprehensive services to homeless youth. They

manage the overall operation of the site, overseeing security measures, maintenance tasks, and adherence to organizational protocols.

The Overnight Residential Supervisor reports to the Senior Site Manager. This position has a rotational schedule and one will be required to work some weekends every month.

RESPONSIBILITIES

Staff Management:

- Supervise, mentor, and lead a team of Youth Service Workers during overnight shifts.
- Conduct regular staff meetings to ensure clear communication, consistency in service delivery,

and ongoing professional development.
- Address staffing issues, including unexpected absences, or scheduling conflicts, ensuring

adequate coverage during overnight hours.
- Collaborate with Senior Site Manager (SSM) and People and Culture for recruitment, training,

and performance evaluation of staff.
- Mediate conflicts among residents and staff, utilizing effective communication and conflict

resolution strategies.

Residential Operations:

- Ensure the smooth functioning of the site during overnight hours, including security,

maintenance, and adherence to organizational policies.
- Maintain accurate records of nightly activities, incidents, and any relevant information.

EVA’S | job posting 2
- Respond promptly and effectively to crisis situations, such as conflicts among residents, medical

emergencies, or security concerns during overnight shifts.
- Foster collaboration and effective communication between the overnight and daytime staff to

ensure a seamless transition and continuity of care.
- Identify opportunities for improvement in overnight operations and propose innovative

solutions.
- Ensure compliance with organizational policies and procedures, addressing any deviations or

violations promptly.

Case Management:

- Oversee the effective implementation of case management services to youth, ensuring

individualized plans, goals, and progress tracking.
- Conduct regular case reviews to assess the quality and appropriateness of interventions,

adjusting as necessary.

Client Management:

- Monitor client interactions to ensure a safe and supportive environment.

needed.
- Foster positive relationships with residents, promoting trust and a sense of community within

the shelter.

Community Partnerships:

- Cultivate and maintain positive relationships with community partners, local agencies, and

organizations involved in homeless youth services.
- Actively participate in collaborative initiatives that enhance the overall support system for

homeless youth.
- Engage with external agencies to secure resources and support for individuals who have

transitioned out of the shelter.
- Act as a representative of the organization in community interactions, promoting the mission

and values of the shelter.

Reports and other Documentation
- Accurately document and report any incidents, emergencies, or critical situations that occur

during the overnight shift.
- Maintain a daily log summarizing resident interactions, including notable events, concerns, and

any interventions carried out.
- Provide comprehensive reports during shift handovers, including updates on resident status,

ongoing issues, and any specific instructions for the next shift.
- Maintain records of communications with external agencies, community partners, housing

providers, and landlords.
- Support internal and external audits as required, providing documentation and cooperation as

needed.

Build Relations - Housing Providers and Landlord:

- Work closely with housing providers and landlords to secure safe and stable housing options for

residents.

EVA’S | job posting 3
- Address any housing-related issues or concerns promptly and professionally.
- Cultivate and maintain positive relationships with community partners, housing providers, and

landlords.

Collaboration with Leadership Team:

- Engage with Eva's leadership team to align overnight operations with the overall mission, vision,

and strategic goals of the

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