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Full-time Customer Service Representative

4 weeks ago

Edmonton, Canada General Bank of Canada Full time

**About us**

General Bank of Canada is a small business in Edmonton, AB. We are professional, agile, collaborative and our goal is to Build a bank that can stand for generations. A great place to work. A great place to be a customer..

Our work environment includes:

- Modern office setting
- Growth opportunities
- On-the-job training

**The Opportunity**:
This role will also provide backup to the Receptionist and provide reception support as required. Additional responsibilities are outlined below.
- Assist customers quickly, efficiently, and professionally with skill and manners while adhering to the service standards as per the Bank’s Service Level Agreement.
- Using exceptional communication skills, ask probing questions to get to the root cause of the customer's issue and to answer effectively. Practice active listening, attentive and patient, while serving the customers with integrity and honesty.
- Maintain composure and tone of voice during challenging situations as well as the use of “positive language”
- Ensure customer satisfaction by providing correct and helpful solutions, as well as, escalating any critical customer issues and inquiries to the Team Lead or Manager.
- Following the end of the customer interaction, action customer requests as required including loan updates and amendments.
- Be the in-between between the Credit department and the Customer in the transfer process, and follow up on all necessary documents to complete the transfer as required.
- Capacity to control and “close” a call with confirmed customer satisfaction

**What you Bring to the Table**:
The Customer Service Representative will have over-the-phone customer service experience and the ability to handle 60+ client interactions per day. The following are the required competencies for the role:

- The ability to use sound judgement to make decisions, able to explain the why behind the decision, all while considering organizational impact and the Bank's risk appetite.
- High level of attention to detail, accuracy when recording data and consistency of output, and strong multi-tasking skills. Demonstrates a high degree of initiative and demonstrated ability to offer creative solutions, meet deadlines
- Customer-focused, empathetic and committed to delivering outstanding customer service experience while portraying the General Bank customer service value.

**Job Types**: Full-time, Permanent

**Salary**: $19.60-$25.00 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location

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