Field Operations Manager

5 months ago

Edmonton, Canada Superior Propane Full time

Reporting directly to the Market Manager the Field Operations Manager (FOM) is responsible for supporting the management of field staff who deliver propane and service propane equipment within a designated geographic area. This will include aspects of people management; including recruitment, training and onboarding, coaching and corrective actions. The Field Operations Manager will ensure that the facilities and fleet are operated safely, while driving and reinforcing a strong safety-culture within the market team. The FOM will execute their work and provide leadership and instruction with care to mitigate operational costs while ensuring the delivery of exceptional customer service.

**What we will offer you**:

- **Culture**: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.
- ** Opportunity**: A continuous focus on professional development with many opportunities for training & career growth.
- ** Health & Wellness**: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.
- ** Competitive Compensation**: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
- ** Flexibility**: We understand the importance of work-life balance, we offer flexible work arrangements to ensure our field staff are home every night.
- ** Technology**: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
- ** Safety Focused**: We care about you and have committed to a zero-harm workplace.

**What you’ll do**:

- Lead, mentor, coach and develop field staff by providing clear direction, guidance and support, in coordination with the overall strategy and objectives
- Collaborate with Delivery and Service Coordinators to obtain feedback on day to day operations of the field team and provide feedback on scheduling. The Delivery and Service Coordinators will adjust scheduling if needed and identify successes and/or issues (performance, attendance, safety, customer service) for the Field Operations Manager to act upon.
- Travel to various locations within the assigned geographic area to ensure that facilities and fleet operations are safe and meet (or exceed) regulatory requirements by conducting safety reviews and participate in monthly safety committee meetings.
- Conduct regular communication meetings providing leadership and direction to field staff, educate on business results and the achievement of business metrics and receive feedback from field staff.
- Educate and enforce safe work practices, vehicle maintenance and care, customer service objectives and business performance employing standardized Superior Way practices.
- Oversee training and ensure that the employees are exhibiting the proper skills and competences. Identify any gaps and coordinate and/or engage the necessary teams to facilitate training.
- Proactively manage performance, customer service and safety issues by consistently utilizing and enforcing establish processes and procedures. Liaison with functional area experts as needed.
- Improve efficiency, eliminate redundancies and ensure the effective delivery of product and services to customers.
- Collaborate and work directly with the Market Manager and regional management to deploy business initiatives and execute operational and strategic objectives.
- Represent the field and their perspective, share their concerns and successes by providing feedback to regional managers, the Customer Experience Centre and national office.

**What you bring**:

- Post-secondary diploma or equivalent training.
- A minimum of three (3) years’ experience in a field operations and/or supervisor role.
- Good understanding of transportation and distribution as well as technical competence is required.
- Previous experience in the propane industry or related technical field would be an asset.
- Good analytical, decision making and problem solving skills.
- Excellent collaboration and interpersonal skills
- Superior communication skills (verbal & written) and the ability to present information to a variety of audiences.
- Ability to lead and manage change; to coach and mentor performance development.
- Proven track record of recognizing and providing good customer service.
- Good computer skills (Windows, Outlook, JD Edwards).
- A valid driver’s license and ability to meet travel requirements.

Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everyt

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