Operations Manager, Field Services
6 months ago
BGE Indoor Air Quality Solutions started from humble beginnings over 50 years ago and has provided filtration services to some of Canada’s best-run buildings. Our years of success in delivering clean air to clients is a result of the passion and drive that we have for our work and carry with us every day. The nature of delivering clean air leaves little room for compromise and BGE is looking for more people that want to safely deliver clean, healthy indoor air environments because clean air matters
We are currently seeking a committed and motivated leader in Edmonton to join our Field Services team as our Operations Manager, Field Services. In this role, you will be responsible for ensuring the smooth functioning of service operations, optimizing efficiency to meet customer needs and company objectives. This role leads our field services team in the day-to-day operations of the department, working with both internal and external stakeholders.
Some activities of our Operations Manager, Field Services include:
- Team Leadership - Oversee and direct the entire field service team, overseeing full-cycle people management including training and coaching, development, and retention. Travel across Western Canada to each location will be necessary to build relationships, so this person will expect to be outside of Edmonton up to 20% of their time.
- Service Program Creation - Create, implement, and improve service programs related to quality, standard procedures, team development, and safety.
- Commitment to Safety - You demonstrate a strong commitment to safety by maintaining a secure work environment for all team members. This involves creating, implementing, and improving service programs related to quality, and standard work procedures.
- Continuous Improvement - Collaborate with the other departments to continually build knowledge about air quality performance and provide ways to improve processes.
- 5+ years of experience in a service-based organization of similar size
- 3-5 years of experience leading others in a similar role
- Previous experience developing a strategic plan within a service team environment
- Previous experience owning the budget and P&L of a department/organization
**During the interview process, we will assess the following**:
- Exceptional communication skills, including the ability to communicate effectively to all people, no matter the level at an organization.
- Your commitment to curiosity and dedication to continual improvement of yourself and the roles you have been in or education you have taken.
- Ability to build positive and collaborative relationships to influence and drive actions across various functions, internally and externally, to achieve results.
- An inquisitive personality and a desire to dive deep into issues to uncover the “why” while taking an ownership approach to moving forward to a solution.
- Safety focused mindset: Understanding and adhering to all safety protocols and procedures and actively seeking ways to improve safety.
- Alignment with our core values: Together we are Better, Be the Expert, Striving for Excellence.
**What We Offer**:
- A competitive total compensation package including RSP, Benefits and Health Spending Account.
- Time off that supports work / life integration, including Wellness days.
- A company that believes in internal growth providing paid development opportunities for anyone who wants to move forward in their career with BGE
- A business with 8 locations in Western Canada and a manufacturing plant located in Edmonton, AB.
At BGE, we represent a diverse workforce and are proud to provide equitable and inclusive opportunities that support belonging. We encourage all applicants who are legally able to work in Canada to apply.
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