Customer Service Agent

4 weeks ago

Sherbrooke, Canada TerryberryWilliams Recognition Full time

Work Term: Permanent
- Work Language: Bilingual
- Hours: 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
**Work setting**:

- Urban area
- Relocation costs not covered by employer
- Willing to relocate
- Business sector
- Private sector
- Retail/wholesale establishment/distribution centre
- Internet/Web services company
- Business
**Tasks**:

- Access and process information
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for refunds and credits
- Receive and log complaints
- Answer written and oral inquiries
- Assist in the preparation of brochures, reports, newsletters and other material
**Computer and technology knowledge**:

- Internet
- MS Excel
- MS Outlook
- MS Word
**Work conditions and physical capabilities**:

- Attention to detail
- Work under pressure
**Personal suitability**:

- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Reliability
- Team player
- Initiative
- Judgement
**Screening questions**:

- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
- What is the highest level of study you have completed?
**Financial benefits**:

- Bonus
**Long term benefits**:

- Group insurance benefits
**Other benefits**:

- Free parking available
- Learning/training paid by employer
- Paid time off (volunteering or personal days)
- Team building opportunities
- Wellness program

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