Sea Logistics Customer Care Specialist

5 months ago

Toronto, Canada Kuehne+Nagel Full time

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Toronto, Ontario site, is looking for a new Customer Care Specialist to join our Sea Logistics Import team.
** Your Role**: As the Sea Logistics Customer Care Specialist, you are responsible for ensuring that our customers have a positive experience each time they engage with Kuehne+Nagel. Your team is responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centers have all the necessary information, including systematic information, to be able to execute on our customer behalf. You will report to the Sea Logistics Customer Care Manager
** Your Responsibilities**:

- Customer care and satisfaction: Proactive advice and consultancy, ensuring Customer satisfaction
- Shipment management qualification and entry of customer orders into operational process
- Complaint management
- Support customer development and maintenance
- Close cooperation with branch and area management and Sea Logistics operations for an enhanced customer experience
- Profit maximization - avoid additional costs and expenses due to internal service failure
- Financial excellence and development
- Quotation management: Qualification of customer inquiries, provide Kuehne+Nagel quotations and updates, set final selling price with individual adjustments within the given price band and following the national leeway in decision-making

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

**Your Skills and Experiences**:

- Bachelor’s degree in supply chain management or similar field
- 3+ years of Sea Logistics Imports and Freight Forwarding experience.
- Excellent communication skills (both oral and written);
- Advanced computer skills, including full proficiency with Microsoft Office Suite (Advanced Excel).

**Good Reasons to Join**: There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. Here is what else you get from us: We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-HYBRID

**About Kuehne+Nagel***

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

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