Customer Service Representative

3 months ago

Concord, Canada Crown Lift Trucks ULC Full time

We are currently hiring a Service Customer Care Representative to join our growing team

Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering complete service solutions including maintenance programs, parts supply, and training.

WE OFFER
- Competitive compensation
- Tuition reimbursement
- Comprehensive benefits such as: medical insurance, dental, vision, long term/short term disability, life insurance, and more
- Pension plan
- Opportunities for advancement and ongoing professional development
- Communicate with field service technicians to relay service request information: Assign service work and dispatch field service technicians to customer locations based on geographic location, skill level of the technicians, and a planned maintenance schedule.
- Provide assistance to Technicians to resolve issues in order to maintain an acceptable and accurate customer invoicing process.
- Collect, enter, and confirm that work orders are submitted. Verify accuracy and generate invoices for mailing.
- Enter maintenance agreements into branch software for service and billing purposes and update as necessary.
- Maintain customer and technician landmarks in the GPS Tracking System. Monitor the GPS tracking information.
- Monitor work in process report and planned maintenance completion.
- Prepare credit requests and process once approved. Create and run service reports as requested by management.
- May provide back-up support for parts customer care: Receive calls and process parts orders from customers, service technicians, and parts vans.
- Perform other duties as assigned.

KNOW HOW & EXPERIENCE
- High school diploma
- Microsoft Office: Outlook, Excel, & Word experience
- Web Browser and general PC experience
- Able to work within a team
- Customer service experience
- Demonstrated excellent problem solving and reasoning skills
- Demonstrated excellent communication and interpersonal skills
- Demonstrated excellent organizational and planning skills
- Ability to establish priorities in a fast-paced environment
- General automotive or industrial mechanical knowledge is an asset

**Please note that we currently require all new hires to complete a criminal reference check to be eligible for employment.**

We are an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Crown Lift Trucks Canada will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require to ensure your equal participation.

HP

  • Hvac Customer Service Representative

    6 months ago

    Concord, Canada Mr. Service HVAC Full time

    Job Description: At Mr. Service, we have a great opportunity for our next potential of Customer Service Representative. We are looking for an optimistic results-driven individual with a high-integrity to join our new company. As a new trusted Canadian owned and operated company, there will also be potential for advancement within the company. What we...

  • Customer Service Representative

    6 months ago

    Concord, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across Vaughn. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level Customer...

  • Customer Service Representative

    6 months ago

    Concord, Canada Rentokil North America Full time

    Overview: **Customer Service Representative** Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends! **Who are we?** *** Rentokil Canada Corporation is proud to be a member of the Rentokil family of...

  • Customer Service Representative

    6 months ago

    Concord, Canada Debco Bag Distributors ULC Full time

    Debco is an established, growing leader in high quality and innovative promotional products has an outstanding opportunity available for a persuasive, competitive **Customer Service Representative** who is driven to succeed! You are passionate about providing the highest level of customer service to our customers. You are a proactive and charismatic...

  • Customer Service Representative

    3 months ago

    Concord, Canada Rugcutterz Danz Artz Inc Full time

    **Job Opportunity: Part-Time Customer Service Representative at Rugcutterz Danz Artz** Are you passionate about dance and committed to delivering excellent customer service? Rugcutterz Danz Artz is looking for a dedicated and friendly Customer Service Representative to join our team. Our mission is to provide the best dance education in a positive,...

  • Customer Service Representative

    2 months ago

    Concord, Canada Skilled Jobs Full time

    **Customer Service Representative | Concord, ON** **Job Title: Customer Service Representative** **Location: Basaltic Rd/Rutherford Rd** **Pay Rate: $23-$24 per hour** **Schedule: In-office, 8:00 AM - 4:30 PM** We are seeking a highly motivated Customer Service Representative with a strong blend of project management and customer-facing skills to join our...

  • Customer Service Representative

    8 hours ago

    Concord, Canada VAUGHAN GLASS AND MIRROR Full time

    We are expanding and looking for dynamic team members to be a part of this growth and work in our 20,000 square feet location **Responsibilities**: - Communication skills like a pleasant demeanor and the ability to work with multiple personalities - Experience in Glass / Construction industry in Sales and Estimating is an Asset however not a must. - Learn...

  • Customer Service Representative

    3 months ago

    Concord, Canada Debco Full time

    Debco is an established, growing leader in high quality and innovative promotional products and has an outstanding opportunity available for a persuasive, competitive **Customer Service Representative (Account Manager) **who is driven to succeed! You are passionate about providing the highest level of customer service to our customers. Are you a proactive...

  • Customer service representative

    2 months ago

    Concord, Canada scilltech] Full time

    Job Title: Customer Service RepresentativeLocation: Concord, ON (Basaltic Rd/Rutherford Rd)Pay Rate: $23-$24 per hourSchedule: In-office, 8:00 AM - 4:30 PM Job Description:We are seeking a highly motivated Customer Service Representative with a strong blend of project management and customer-facing

  • Customer Service Representative

    5 months ago

    Concord, Canada EcoTech Windows & Doors Full time

    EcoTech Windows & Doors, a leading provider of energy-efficient windows and doors, is seeking a Customer Service Inbound Call Representative to join our team. As a Customer Service Inbound Call Representative, you will be responsible for answering incoming calls from customers, providing excellent customer service, and resolving issues or concerns related to...

  • Customer Service Representative

    6 months ago

    Concord, Canada Vinylbilt Windows and Doors 2021 Inc. Full time

    We are looking for a Customer Service Representative to join our team! The Customer Service Representatives will liaise with the Customer Service Manager to ensure outstanding quality of service is provided to our customers. This includes varying levels of interaction with client base as well as processing orders and service requests. **Duties and...

  • Customer Service Representative

    6 months ago

    Concord, Canada Daltile Full time

    Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone who is ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions. **Primary Objective**: To ensure effective...

  • Customer Service Representative

    6 months ago

    Concord, Canada Dufferin Concrete - A CRH Company Full time

    Recognized as one of Greater Toronto's Top 100 Employers, Dufferin Concrete has been a trusted supplier, providing the materials, expert advice and value-added services to build roads, highways, schools, homes and buildings in Southern Ontario. Our network of 28 plants and over 400 ready-mix trucks provide a variety of standard and custom concrete mixes to...

  • Customer Service Representative

    6 months ago

    Concord, Canada Componex Full time

    Job Overview: **Duties**: - Bring customer complaints to Management to get them resolved. - Perform customer verifications - Keep records of customer interactions and transactions - Communicate and coordinate with internal departments - Follow up on customer interactions Qualifications: - Proficient in English (additional languages are a plus) - Previous...

  • Customer Service Representative

    5 months ago

    Concord, Canada Dufferin Concrete - A CRH Company Full time

    Job ID: 497749 Work Type: Contract **It is a great time to join Dufferin Concrete, A CRH Company!** **CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.** **We are building a world - class team. Make your mark!** **You will be a successful addition to our team if you look...

  • Customer Service Representative

    5 months ago

    Concord, Canada CRH Canada Full time

    **Job ID**: 497749 **Work Type**: Contract It is a great time to join Dufferin Concrete, A CRH Company! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results. We are building a world - class team. Make your mark! You will be a successful addition to our team if you look at...

  • Customer Service Representative

    5 months ago

    Concord, Canada Dufferin Concrete - A CRH Company Full time

    Job ID: 495556 Work Type: Contract It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results. We are building a world - class team. Make your mark! You will be a successful addition to our team if you look at change as an opportunity...

  • Customer Service Representative

    6 months ago

    Concord, Canada Biiibo Inc. Full time

    **About Biiibo** Biiibo is a market leader in the on-demand delivery space for building supplies. Founded by an experienced management team in the construction industry, we are building a top performing team to revolutionize an industry! We're currently looking to hire a driven Customer Service Representative to join our fast-growing team! **_ About the...

  • Customer Service Representative

    6 months ago

    Concord, Canada BLAKLADER CANADA Full time

    Sustainable Workwear Brand seeking an energetic Customer Service Representative for a unique retail/office location in Vaughan. Be a part of an exciting team that brings the best workwear in the world to customers of all shapes and sizes. **Job description** Seeking a dependable individual who is always on time, works autonomously, and can take on various...

  • Customer Service Representative

    5 months ago

    Concord, Canada BLAKLADER CANADA Full time

    Sustainable Workwear Brand seeking an energetic Customer Service Representative for a unique retail/office location in Vaughan. Be a part of an exciting team that brings the best workwear in the world to customers of all shapes and sizes. **Job description** Seeking a dependable individual who is always on time, works autonomously, and can take on various...