Community Manager

2 weeks ago

Toronto, Canada BentallGreenOak Full time

**Community Manager**

**Toronto, ON**

**Who We Are**: BentallGreenOak is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BentallGreenOak serves the interests of more than 750 institutional clients with expertise in the asset management of office, industrial, multi-residential, retail and hospitality property across the globe. BentallGreenOak has offices in 27 cities across thirteen countries with deep, local knowledge, experience, and extensive networks in the regions where we invest in and manage real estate assets on behalf of our clients in primary, secondary and co-investment markets. BentallGreenOak is a part of SLC Management, which is the institutional alternatives and traditional asset management business of Sun Life.

BentallGreenOak promotes a corporate culture that attracts and retains the highest caliber people. We encourage opportunities for growth, development, and promotion by providing our employees with the resources to work effectively and continually strive to perform better. We are committed to a safe and sustainable work environment.

**The opportunity**: We have an exciting opportunity to join BentallGreenOak’s residential rental community. We’re looking for a passionate residential real estate leader to join our team.

**What you will do**:
**Operational Oversight**
- Day-to-day management of the property with a focus on a high level of customer service
- Ensure all rents are received, recorded, and cheques are deposited, including security deposits
- Pursue rental arrears; serving Termination Notices, Rent Increase Notices, and other notices when applicable and in compliance with Residential Tenancy Act
- Work with colleagues to coordinate month-end duties and responsibilities, including suite pre-inspection, and scheduling of contractors and staff for turnover of suites
- Perform regular and proactive inspections of the property and make recommendations as required
- Purchase supplies and coordinate services for the property
- Manage daily maintenance requests and assign work orders
- Other related duties as required; such duties may include lifting

**Leasing**
- As required, respond to leasing inquiries, conduct property tours, show available suites and perform follow ups to prospective residents with the view to obtaining a commitment to lease
- Maintain a comprehensive knowledge of product, including availability of suite types and layouts, common areas and amenities of the building, surrounding neighborhood and value-added services provided
- Conducting regular market surveys, analyzing competition, and identifying market trends for the purpose of providing input and recommendations on pricing and strategy

**Resident Experience**
- Promote a strong sense of community by maintaining an overall focus on enhancing the customer experience, and maintaining strong reputation management
- Professionally and courteously handle all inquiries, feedback, complaints, or concerns from residents (current and perspective) and follows up accordingly
- Conduct move-in inspections and property orientation with new residents
- Manage the lease renewal process with a goal of high resident retention
- Organize resident events and experiences to increase customer loyalty

**Leadership**
- Responsible and accountable for the leadership, development and supervision and activities of all resident services site staff, service providers, and contractors
- Develop action plans, establish goals and inspire/motivate a team to meet and exceed their goals, revise/adjust plans when necessary

**Financial Management**
- Provide input for planning and budgeting, inclusive of annual budget preparation, reforecasts, management plans, performance reports, and variance reports
- Issue purchase orders and arrange for trades, in adherence to BentallGreenOak standards and policies
- Conduct operations within budgeted parameters

**Sustainability**:

- Set targets and goals for energy efficiency, greenhouse gas emissions, water usage and recycling
- Continually seek and engage residents and staff in identifying opportunities for waste reduction and improvements in recycling
- Embrace and pro-actively support BentallGreenOak's culture of environmental sustainability, and corporate and social responsibility.

**Who you are**:

- **Experience**: 3+ years of related experience with residential property management or hospitality, post-secondary courses in property management or hospitality, experience leading a team.
- **Education**: A College or University education in a business or hospitality field would be considered an asset.
- **Relationship/Leadership Skills**:Able to communicate effectively and professionally, both oral and written; able to develop and sustain cooperative working relationships with team members, senior management, contractors, residents, and the public
- **Organizational/Multi-Task Skills**:Ability to allocate one’s time

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