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Guest Services Representative

4 months ago

Ottawa, Canada The Metcalfe Hotel Full time

**DESCRIPTION**:
The Metcalfe Hotel delivers in Ottawa an understated luxury to world travelers by showcasing our rich building history and connecting to the current culture, community, and people that make Ottawa a lively 21st century capital city. Newly fully renovated and now part of the Gray Collection, our hotel is now entering a new era.

**RESPONSIBILITIES**:

- Welcome, check-in/out room reservations, respond to internal and external requests, and settle accounts while providing warm and authentic service;
- Take initiative to add a personalized experience;
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay
- Assist with booking individual reservations;
- Maintain accurate records of daily transactions;
- Handle guest requests effectively and promptly;
- Cash handling, which includes balancing a float;
- Promote a professional and positive team environment;
- Monitor rooms' inventory to assist in maximizing rooms' revenue and availability;
- Maintain an excellent working rapport with all departments in the hotel and act as a liaison on behalf of our guests;
- To be Health & Safety conscious and actively involved in maintaining a safe work environment;
- Perform any other tasks which are assigned by management.

**QUALIFICATIONS**:

- Computer literacy is a must with Opera/Opera Cloud experience an asset
- A guest focused personality is crucial;
- Must be available to work a variety of shifts, including mornings, evenings, and/or weekends;
- Maintain a professional appearance and demeanor;
- Ability to work in a team environment and act as a leader when management is unavailable;
- Strong communication and interpersonal skills required;
- Ability to work under pressure, multi-task, and possess strong time management skills;
- Post-secondary education in Hotel Management/Hospitality or equivalent experience is a strong asset;
- Excellent oral and written skills in French and English (a third language is an asset).

**Advantages**:

- Group insurance plan;
- Group RRSP and DPSP (Deferred Profit-Sharing Plan);
- 50% employee discount in all our establishments for the employee and 3 guests;
- Corporate culture that promotes employee appreciation;
- Employee recognition events;
- Company in full growth (perspective of evolution and personal development).

**Job Types**: Part-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability

**Experience**:

- Hotel & Accommodations Guest Services Staff: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English and French (preferred)

Work Location: In person