Guest Services Representative

5 months ago

Ottawa, Canada Arc. The Hotel Full time

Currently looking to hire a full time Guest Service Representative. Must be available for all shifts, AM (7am to 3pm), PM (3PM - 11PM) And Overnight (11PM - 7AM).

**Guest Service Representative**

The Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping and maintenance to ensure room status reports are current and up to date. He or she will also be responsible for verifying the correctness of guest accounts by balancing each department’s income, as well as posting room, tax, and local phone charges to guest folios.

**Major Duties and Responsibilities**
- Registers guests and assigns rooms, accommodating special requests whenever possible.
- Assists in pre-registration and blocking of rooms for reservations/guest arrival.
- Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures.
- Understands room status and room status tracking.
- Knows room locations, types of rooms available, and room rates.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Files room keys.
- Knows how to use front office equipment.
- Processes guest check-outs.
- Posts and files all charges to guest, master, and city ledger accounts.
- Follows procedures for issuing and closing safe deposit boxes.
- Uses proper telephone etiquette.
- Uses proper mail, package, and message handling procedures.
- Reads and initials the pass-on log and bulletin board daily, and is aware of daily activities and meetings taking place in the hotel.
- Attends department meetings.
- Coordinates guestroom maintenance work with the engineering and maintenance division.
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Knows all safety and emergency procedures. Is aware of accident prevention policies.
- Maintains the cleanliness and neatness of the front desk area.
- Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
- Duties associated with Guest Service Representative’s position including but not limited to the above.

**Minimum Qualifications and Skills**
- High school graduate or equivalent.
- Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
- Must be available for various shifts, weekdays and weekends.
- Excellent organizational, written and oral communication.
- Proficient/familiarity with Opera would be an asset.
- Night Audit experience is an asset.

**Mental Effort**
- Mental and visual concentration during computer work daily, for accuracy in data entry and editing.
- Mental effort required in multi-tasking and handling interruptions that require refocusing.
- Listening and mental attentiveness in fulfilling manager's requirements and accommodating guests

**Physical Effort**
- Standing at a computer for long periods of time.

**Working Conditions**
- Governed by concurrent and dynamic deadlines, despite conflicting priorities and frequent interruptions.
- Frequent handling of queries and calls from guests, potential guests, and other departments.

In our commitment to provide a selection process and work environment that is inclusive and barrier free, accommodation will be provided in accordance with the Canadian Human Rights Code. Any special accommodation needs required in order to allow you to participate in the hiring and employment process to your full potential can be arranged in advance by contacting the Hiring Manager to arrange reasonable and appropriate accommodation.

  • Guest Experience Centre Consultant

    6 months ago

    Ottawa, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consulant** **to join our Guest Services team!** **(Ottawa)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Bilingual Guest Experience Centre Consultant

    6 months ago

    Ottawa, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Bilingual Guest Experience Centre Consulant** **to join our Guest Services team!** **(Ottawa)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East...

  • Guest Services Representative

    5 months ago

    Ottawa, Canada Westmont Hospitality Group Full time

    The Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping and maintenance...

  • Guest Services Representative

    6 months ago

    Ottawa, Canada Holiday Inn Ottawa Downtown - Parliament Hill Full time

    **Guest Service Representative is needed starting immediately with weekday and weekend availability.** The Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the...

  • Guest Services Representative

    6 months ago

    Ottawa, Canada Westmont Hospitality Group Full time

    **Guest Service Representative** The Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely...

  • Guest Services Representative

    6 months ago

    Ottawa, Canada Ottawa Sports & Entertainment Group Full time

    Love events? Love a fast paced environment? We may have the role for you! Are you looking to become part of the action? Ottawa Sports & Entertainment Group are looking for Part-time Guest Services Representatives to join their team. The Guest Services Representatives will work games and events at TD Place and Lansdowne to ensure each and every fan and guest...

  • Guest Services Representative

    5 months ago

    Ottawa, Canada Cushman & Wakefield Full time

    **Job Title** Guest Services Representative **Job Description Summary

  • Hotel Guest Services Representative

    1 month ago

    Ottawa, Ontario, Canada Silver Hotel Group Full time

    Hotel Guest Services RepresentativeWe are seeking a highly skilled and customer-focused Hotel Guest Services Representative to join our team at Silver Hotel Group. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a positive and memorable experience during their stay.Key...

  • Guest Services Representative

    5 months ago

    Ottawa, Canada Ottawa Sports and Entertainment Group Full time

    The Guest Services Representative will work games and events at TD Place and Lansdowne to ensure each and every fan and guest has an exceptional experience! **_ What you’ll do:_** - Welcoming guests in a polite and friendly manner; - Assist guests with entering TD Place and navigating around the Lansdowne site; - Guide and direct guests to designated...

  • Guest Services Representative/night Auditor

    5 months ago

    Ottawa, Canada Comfort Inn Ottawa West Full time

    **Job Summary**: Come join our team at the newly renovated Comfort Inn Kanata! The Guest Services Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. They will also process the guest’s method of payment, be...

  • Guest Services Representative

    1 month ago

    Ottawa, Ontario, Canada Accor Full time

    Job Title: Guest Services AgentJoin the Fairmont Château Laurier team as a Guest Services Agent, where you will be responsible for providing exceptional service to our internal and external guests.Key Responsibilities:Provide outstanding service to our guests, ensuring their stay is memorable and enjoyable.Assist with tour check-ins, greet tour guides and...

  • Guest Services Representative

    6 months ago

    Ottawa, Canada Cushman & Wakefield Full time

    **Job Title** Guest Services Representative (Part - Time) **Job Description Summary** Be an active, efficient and effective member of the Guest Services TEAM Provide premium customer service through established programs, including but not limited to providing information, support and services to the shopping and travelling public. Act as a liaison with...

  • Part Time Guest Services Representative

    7 months ago

    Ottawa, Canada Cushman & Wakefield Full time

    **Job Title** Part Time Guest Services Representative **Job Description Summary** Be an active, efficient and effective member of the Guest Services TEAM Provide premium customer service through established programs, including but not limited to providing information, support and services to the shopping and travelling public Act as a liaison with...

  • Guest Services Representative

    7 months ago

    Ottawa, Canada Cushman & Wakefield Full time

    **Job Title** Guest Services Representative (Part-Time) **Job Description Summary** Be an active, efficient and effective member of the Guest Services TEAM Provide premium customer service through established programs, including but not limited to providing information, support and services to the shopping and travelling public Act as a liaison with...

  • Guest Services Representative

    4 weeks ago

    Ottawa, Ontario, Canada AccorHotel Full time

    Job Summary:We are seeking a highly skilled Guest Services Agent to join our team at AccorHotel. As a key member of our Front Desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Provide outstanding service to internal and external guestsAssist with tour...

  • Guest Services Representative

    6 months ago

    Ottawa, Canada Cushman & Wakefield Full time

    **Job Title** Guest Services Representative (part-time) **Job Description Summary** Be an active, efficient and effective member of the Guest Services TEAM Provide premium customer service through established programs, including but not limited to providing information, support and services to the shopping and travelling public Act as a liaison with...

  • Escape Room Host

    5 months ago

    Ottawa, Canada Escape Manor Full time

    **Escape Room Host / Guest Services Representative.** Escape Manor, Ottawa's premier real life escape room experience, is looking to grow its team. If you are awesome, outgoing, and want to work in a fun and challenging environment, please submit your resume and cover letter to us asap! - Require_ments:_ - Excellent communication skills - Ability to dazzle...

  • Guest Service Specialist

    5 months ago

    Ottawa, Canada Hilton Garden Inn and Homewood Suites,Ottawa downtown Full time

    **Join Us Today!** The Hilton Garden Inn and Homewood Suites by Hilton Ottawa Downtown, conveniently situated in downtown Ottawa, is steps from Parliament Hill with LRT transportation at the hotel’s front door for easy access to many points of interest including festival venues. The hotel features 171 extended-stay guest rooms under the Homewood Suites by...

  • Guest Service Specialist

    5 months ago

    Ottawa, Canada Hilton Garden Inn and Homewood Suites,Ottawa downtown Full time

    **Join Us Today!** The Hilton Garden Inn and Homewood Suites by Hilton Ottawa Downtown, conveniently situated in downtown Ottawa, is steps from Parliament Hill with LRT transportation at the hotel’s front door for easy access to many points of interest including festival venues. The hotel features 171 extended-stay guest rooms under the Homewood Suites by...

  • Guest Services Manager

    6 months ago

    Ottawa, Canada Holiday Inn Ottawa Downtown Parliament Hill Full time

    **Job Summary** The incumbent is responsible for Managing and participating in the day to day operation of Guest Services & Front Desk: carries out reporting, trains and supervises new staff. In turn maintaining high standards of quality, revenue management, inventory cost control and ensuring guest and employee satisfaction. **Major Duties and...