Digital Onboarding Coordinator

7 months ago

Toronto, Canada Indigo Books & Music Full time

Company Description
**_

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE
- We love books and all things beautiful
- We are Canada’s Cultural Department Store
- Books are our heart and our soul and Great Books are JUST the Beginning

We play by the following rules:

- We exist to add joy to our customers’ lives each and every time they interact with us and our products
- Our job is to create joyful moments for our customers
- We treat each other the way we’d treat a valued friend
- We inspire each other to do our best work
- We seek to ignite creativity and innovation every day
- We give back to the communities in which we operate

**Job Description**:
The Coordinator, Digital Onboarding is responsible for the enrichment and deployment of digital product content, driving online sales and ensuring all content meets the needs of both external and internal customers.

WHAT YOU’LL DO:
**Functional**
- Drive end to end digital process by working with internal and external partners to acquire data, images/photography and copy
- Load content and images into internal PIM (Riversand)
- Follow conventions established in the Online Product Content Style Guide(s), develop/source appropriate content and assets, and ensure data complies with Indigo standards
- Communicate and collaborate with remote teams to create the best and most accurate content for Indigo brands
- Optimize content on new and existing items for internal and external search
- Comfortable with large lists of data/spreadsheets, and sometimes repetitive tasks
- Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them

**People**
- Collaborate with others to create flexible and interactive solutions, quickly and easily
- Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
- Help others see the impacts of their efforts and proactively engage other functions to get input Encourage others to freely share their point of view and be open to feedback

**Cultural**
- Model Indigo’s beliefs and convey a positive image in everything you do
- Celebrate diversity of thought and have an open mindset
- Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
- Embrace, champion and influence change through your team and/or the organization

LI-Hybrid

**Qualifications**:
WHO YOU ARE:

- Highly attentive to detail & accuracy in data entry
- Strong, professional and effective verbal/active listening and written communication skills
- Entrepreneurial, ability to operate independently and be self-motivated within a collaborative team structure
- Project management, organization, and business analysis skills
- Ability to adapt well to change in direction and priority in a fast-paced and deadline-oriented environment
- Enthusiastic, team oriented but comfortable with some degree of ambiguity
- Bilingualism in English/French would be an asset

Additional Information

**WELCOME HOME

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