Digital Marketing Account Coordinator

1 week ago

Toronto, Canada Elite Digital Inc. Full time

Under the supervision of the Group Account Director, the Digital Marketing Account Coordinator provides overall day-to-day customer service and support to ensure the effective execution of customer objectives in marketing and advertising campaigns. The position encompasses administration, project tracking duties, research and handling budgets. They will aid the account managers with client-focused initiatives to ensure high-level task execution and client satisfaction deliverables. This position will also involve work to support CPG brand companies and associated contest and fulfillment duties.

**KEY RESPONSIBILITIES**

Account Coordination
- Compose client correspondence, creating presentations and maintaining contact lists.
- Receive guidance and feedback from the account manager to ensure all client needs and expectations are abided by
- Work closely with the accounts team and internal teams to best meet client needs
- Assist in supporting to manage small to medium sized client accounts and maintaining strong relationships.
- Shadow account managers and participate in client meetings when appropriate
- Working with other members of the external and internal teams, managing all aspects of client operations
- Assist by providing support with administrative and operational functions and other aspects of the client accounts
- Participate in and actively contribute in weekly status meetings with senior account team members and produce meeting agendas and follow up reports
- Proactively engage in identifying business issues/challenges and bring forward solutions
- Update internal databases, project management systems, and other files with account information, tasks, and milestones.
- Ensure the timely and successful delivery of our solutions according to client needs and objectives
- Assist with challenging client requests or issue escalations as needed

Contest administration and fulfillment:

- Select winners for all contests according to the contest rules
- Contact winners/gather information according to the contest rules
- Be organized (ex. creating trackers) and have excellent time management skills
- Create reports for clients with tight deadlines (typically sent on a weekly basis/date set by client)
- Shipment of the contest prizes:

- If ELITE is responsible for fulfillment: Send out prizes (either through online purchases or shipping from the office
- If a 3rd PARTY is responsible for fulfillment: Send out order files periodically (with password protected file and/or through the file transfer portal)
- Assist with creation of copy, presentation or fulfillment spreadsheets and decks as required
- Winner verification process for any contests that require it (approve/reject submission for receipts or images uploads, etc)
- Periodically monitor contest websites to ensure user flow is working and communicate if maintenance is required to upkeep the website
- Assist with the setup and monitoring of tasks for other departments that relate to contest development, design and analytics
- Collaborate with the Account Managers and Account Supervisor on task status for reporting, winner fulfillment and timelines

**EDUCATION & TRAINING**
- Recent graduate in Marketing, Business, or a related field from an accredited college or university.

**EXPERIENCE, SKILLS & COMPETENCIES**
- Experience working in digital marketing; ie. Internship or similar roles.
- Strong communication and interpersonal skills.
- Excellent organizational and time management abilities.
- Proficiency in Google Workspace and marketing software/tools.
- Basic understanding of social media platforms and digital marketing KPIs.
- Ability to handle multiple projects simultaneously and meet deadlines.
- Experience in customer service (food and beverage/retail), account and/or project coordination are a plus.

**BENEFITS**
- Currently we encourage a once a week hybrid work model with mostly remote work
- In office catered lunch for once a month company wide meeting
- Working remotely is currently built into the employment norm
- Work From Home office upgrade subsidy*
- Flexible Sick day policy
- Elite Sponsored Time off for the Holidays
- Family First Philosophy
- Flexible working hours
- Training & Development Budget
- Regular Lunch & Learns
- Company social events*
- Opportunity to attend conferences and events*
- Professional Growth opportunities
- Virtual Yoga
- Virtual Company social and culture building events such as:

- House Cup Competitions and Virtual Team Building events
- Elite Fun Virtual Trivia Challenges
- Theme Days
- Elite Social/Birthday Celebrations
- Virtual Fitness-Wellness challenges

A few of our proud accolades...
- Best Coronavirus Consumer Campaign (GOLD), Movember (The Mo Must Go On) (Summit International Awards, 2021)
- 230th Fastest-Growing Companies in Canada (Globe & Mail, Report on Business, 2021)
- 364th Fastest-Growing Companies in Canada (Globe & Mail, Report on Business, 2020)
- 116th Faster Growing Companies in C

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