Seasonal Call Center Agent

2 weeks ago

Airdrie, Canada CanaDream Career Page Full time

CanaDream provides memorable vacations for people who want to experience Canada at their own pace.

We're open year-round, but our stations really come alive in season (May through October), when we play host to visitors from around the world.

At CanaDream you have the ability to make a real difference to our Guests and Customers. Work with a great team; people who know how to have fun while getting the job done to the best of our abilities. Ignite your passion by joining our team

CanaDream is proud to employ individuals who embrace our core values:

- Be happy to
- Lead the way
- Enjoy the ride

Are you a motivated, enthusiastic, and resourceful individual looking for the perfect opportunity to create WOW experiences for guests from all around the world? If you are, look no further as CanaDream is seeking a Call Center Agent to assist guests with their RV booking and answer their questions in a courteous and efficient manner. This is an enriching opportunity to be a part of a dynamic and supportive team.

**What’s in It for You**:
In addition to getting an opportunity to strengthen your customer service skills, you will receive a competitive wage, staff discounts, additional incentives, growth opportunities, first class and hands-on training and much more.

**Job Duties**:
**You will be responsible for the following**:

- Helping Guests select the right RV for their trip, moving efficiently together to a successful booking.
- Contacting Guests to thank them, soliciting feedback, and /or inviting them to be our guest again.
- Confirming Guest reservations and process payments.
- Providing service and support to on-road Guests when needed.
- Promptly forwarding service inquires to our on-call technical staff.

**Qualifications**:

- Excellent, proven customer or guest service and communication skills.
- Positive attitude and interpersonal skills.
- The ability to speak French, German or Dutch will be an asset.
- Able to adjust your work schedule; increased Guest activity can require an adjustment in work schedules.
- Able to work weekends in rotation.
- Excellent problem-solving skills and strong attention to detail.
- Previous experience working in a hotel, call center, or tourism-related business is an asset.

CanaDream treats applicants on individual merit and abides by provincial legislations. We maintain equal opportunity employment for all applicants. Must be legally entitled to work in Canada.

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