Guest Service Agent

2 months ago


Airdrie, Canada Holiday Inn Express & Suites Airdrie Full time

**Job Overview**

**Duties**
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle reservations and provide information about hotel services, amenities, and local attractions.
- Maintain accurate records of guest information and special requests.
- Address any guest complaints or issues promptly and effectively.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Utilize phone systems to manage incoming calls and relay messages as needed.
- Assist with administrative tasks such as filing, data entry, and inventory management.

**Requirements**:

- Previous experience in guest services or hospitality preferred.
- Strong customer service skills with a focus on creating positive guest experiences.
- Proficiency in using phone systems; familiarity with hotel management software is a plus.
- Excellent communication skills, both verbal and written; multilingual or bilingual abilities are highly desirable.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- Strong attention to detail and organizational skills.
- A friendly disposition with the ability to remain calm under pressure.
- Knowledge of local attractions and events is an advantage.

Join our team as a Guest Service Agent where you can showcase your hospitality skills while contributing to an exceptional guest experience

**Job Type**: Part-time

Pay: $15.50-$16.00 per hour

Expected hours: 16 per week

Schedule:

- Every Weekend

**Experience**:

- Guest services: 1 year (preferred)
- Customer service: 1 year (required)
- Organizational skills: 1 year (required)

Work Location: In person

Expected start date: 2024-11-08



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