Guest Service Agent
1 month ago
**Job Overview**
**Duties**
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle reservations and provide information about hotel services, amenities, and local attractions.
- Maintain accurate records of guest information and special requests.
- Address any guest complaints or issues promptly and effectively.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Utilize phone systems to manage incoming calls and relay messages as needed.
- Assist with administrative tasks such as filing, data entry, and inventory management.
**Requirements**:
- Previous experience in guest services or hospitality preferred.
- Strong customer service skills with a focus on creating positive guest experiences.
- Proficiency in using phone systems; familiarity with hotel management software is a plus.
- Excellent communication skills, both verbal and written; multilingual or bilingual abilities are highly desirable.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- Strong attention to detail and organizational skills.
- A friendly disposition with the ability to remain calm under pressure.
- Knowledge of local attractions and events is an advantage.
Join our team as a Guest Service Agent where you can showcase your hospitality skills while contributing to an exceptional guest experience
**Job Type**: Part-time
Pay: $15.50-$16.00 per hour
Expected hours: 16 per week
Schedule:
- Every Weekend
**Experience**:
- Guest services: 1 year (preferred)
- Customer service: 1 year (required)
- Organizational skills: 1 year (required)
Work Location: In person
Expected start date: 2024-11-08
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