Desktop Administrator

6 months ago

Toronto, Canada CI Financial Full time

At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so.

JOB OVERVIEW

The Desktop Administrator (End User Services Specialist) is responsible for assisting in the design, implementation and operations of CI Financials end-user computing technology. S/he are to work on delivering both innovation and continuous improvement as it relates to end-user compute services. S/He are also to provide support and able to interface with the relevant vendors to resolve issues related to Office 365 (including SPO, Teams, etc.), MFA providers, Contact Center, Telecos, and end-user hardware (mobile, laptops, AV equipment, etc.)

WHAT YOU WILL DO
- Manage the user endpoint environment as it relates to architecture and security
- Lead the design and implementation of computing solutions that deliver a high-quality experience for end-users
- Manage client facing GPOs
- Manage Single Sign On And MFA Solutions
- Lead Development and manage AV and Collaboration Room Technology
- Identify areas of continuous service improvement as it relates to end-user compute
- Provide third level support for end-user computing technology
- Liaison with appropriate third-party vendors as it relates to end-user computing technology
- Ensure end-user technology is patched and updated in accordance with CI standards
- Administer SCCM software delivery, including various methods such as running advertised programs, machine targeted, user targeted, Application Library and Software Center
- Monitor supporting systems to ensure maximum uptime and availability
- Participate in Major Incident Management process as the SME for End-user Compute
- Fine tune and optimize systems to ensure maximum performance benefits
- Provide after hours support based on the scheduled rotation

WHAT YOU WILL BRING
- Post-secondary education in computers or related discipline, or equivalent work experience.
- Microsoft Certifications around MS 365 and Mobility and Security are preferred or equivalent experience
- 5 years of experience supporting and administrating a Microsoft Environment
- 5 years of experience with supporting and configuring SCCM
- 2-3 Advanced AV and Collaboration Technologies
- Possess advanced knowledge around Microsoft Technologies including Active Directory, Exchange Online, SCCM, Intune
- Technical and practical knowledge of PowerShell scripting for administration, automation of processes, and issue resolution
- Understanding of security technologies
- Ability to drive Continuous Service Improvement
- Excellent customer service skills with the ability to work with end-users to drive change
- Ability to work independently and with a team
- Strong written and verbal communication/presentation skills

WORKING CONDITIONS
- Travel between local locations as required
- Normal office environment
- Rotating On-Call support occasionally required
- Overtime
- Occasional lifting is required

IND

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CI_ONT

CI Financial is an independent company offering global wealth management and asset management advisory services through diverse financial services firms. Since 1965, we have consistently anticipated and responded to the changing needs of investors. We are driven by a commitment to provide individuals and institutions with the highest-quality investments and advice. Our commitment to the highest levels of performance means that whatever their position, CI employees must be comfortable in a fast-paced environment that will stretch them to tap into their highest potential. Employees with a healthy dose of ambition, a desire to commit to a curious mindset for continuous learning, and a willingness to go the extra mile thrive at CI.

WHAT WE OFFER- Modern HQ location within walking distance from Union Station- Flexible & Hybrid Work Program- Equipment Purchase Program- Training Reimbursement- Paid Professional Designations- Employee Share Purchase Program (ESPP)- Corporate Discount Program- Enhanced group benefits- Parental Leave Top-up program- Fitness membership discounts- Volunteer paid Days- Complimentary vending machines

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