Highly Skilled Desktop System Administrator Wanted

5 days ago

Toronto, Ontario, Canada Cassels Brock & Blackwell LLP Full time
About Us

Cassels Brock & Blackwell LLP is a leading national law firm dedicated to serving the transaction, advocacy and advisory needs of Canada's most dynamic business sectors. With one of the largest business law practices in the country, we serve multinational, national and mid-market clients from our offices in Toronto, Vancouver, and Calgary.

Job Description

As a Senior Endpoint Analyst in our Information Technology Department, you will report to our Manager, IT Infrastructure. Your primary responsibility will be to implement and support desktop image, corporate end-point technologies, and software updates. This role requires a team-oriented approach, the ability to work with people at all levels of responsibility within the firm, and a willingness to accommodate a flexible work schedule and on-call responsibilities.

Key Responsibilities:
  • Implementing and maintaining Intune mobile device management platform.
  • Participating in the development of IT policies and procedures to ensure system integrity and security.
  • Creating and supporting Windows desktop image in Microsoft SCCM and Intune environment.
  • Packaging, deploying, and maintaining desktop and mobile applications.
  • Endpoint deployment such as desktops and Firm managed mobile devices.
  • FOLLOWING THE USER ACCEPTANCE TESTING PROCESS, INCLUDING PREPARATION OF ACCEPTANCE CRITERIA, REVIEW OF THE TEST PLANS AND SCENARIOS, REVIEW OF TEST RESULTS TAKING RESPONSIBILITY FOR END-TO-END DEPLOYMENT AND SUPPORT.
  • Troubleshooting and resolving hardware, software, and connectivity problems on supported systems.
  • Performing routine maintenance tasks on desktop systems and mobile devices, including software updates, critical patches, and system configurations.
  • Coordinating with other IT teams to deploy and upgrade desktop hardware and software as needed.
  • Responding promptly to desktop-related incidents, minimizing downtime and ensuring quick resolution.
  • Documenting incident details, resolutions, and preventive measures for future reference.
  • Collaborating with other IT teams to address complex technical issues and escalate problems when necessary.
  • Communicating effectively with end-users to gather information, provide updates, and ensure customer satisfaction.
  • Maintaining accurate and up-to-date documentation of desktop and mobile device configurations, troubleshooting procedures, and user guides.
  • Contributing to the development and improvement of standard operating procedures.
  • Providing 2nd level support to incidents as assigned and ensure proper escalation of calls and closure of incidents.
  • Staying current with the latest technologies and best practices in endpoint system administration and IT security protocols.
Requirements

To succeed in this role, you must have the following education, experience, and/or demonstrated skills:

  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • 5+ years of experience in endpoint support.
  • Strong working knowledge of the following Microsoft technology: Windows 10/11, SCCM, Intune, Microsoft 365/Exchange Online/Teams, and Microsoft Azure.
  • Strong troubleshooting skills for both hardware and software issues.
  • Working knowledge of Windows operating systems, Microsoft Office Suite, legal applications, and Powershell.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced and high-pressure environment.
  • Excellent communication skills and a demonstrated ability to create technical documentation.
  • Excellent organizational and time management skills.
  • Analytical thinking and problem-solving capability.
  • Microsoft certifications an asset.
  • Law firm experience an asset.
What We Offer

We offer a competitive salary, estimated to be around $120,000-$150,000 per year, depending on experience. In addition, we provide:

  • Extended health and dental care.
  • RRSP matching program.
  • Education/tuition allowance.
  • Fitness reimbursement program.
  • Diversity and inclusion-centric culture.
  • A culture of wellness: Cassels recognizes the importance of wellness and provides a comprehensive program that addresses the mental and physical well-being of our employees by providing resources, services, training, and support on an ongoing basis.
  • A fully stocked kitchen with healthy snacks, plus coffee, tea, and drinks throughout the year.
  • A business casual dress code (client/day specific).
  • Employee referral bonus.
  • A hybrid work environment.
About Our Company

Cassels Brock & Blackwell LLP is an equal opportunity employer with a strong commitment to diversity, inclusion, equity, and an accessible environment. It is our priority to remove barriers to provide equal access to employment. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. All qualified candidates are encouraged to apply, and we will provide appropriate accommodation for candidates with disabilities or accessibility needs throughout the recruitment process, upon request.

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