Contact Centre Representative

7 months ago

Newmarket, Canada UTIL-ASSIST Full time

**Contact Centre Representative (18-Month Contract)**

**Who We Are**:
Util-Assist is a leading consulting and services company to electric, water, and gas utilities, with customers throughout Canada and the United States. Utilities today are undergoing an exciting digital transformation; the widespread deployment of smart grid technologies and renewable energy sources is colliding with customer demand for electric vehicles, energy savings, and better customer experiences to produce a dramatic shift in how utilities do business. Util-Assist is at the forefront of that shift.

Our vision is to be the trusted partner in driving digital innovation that reshapes the utility landscape. To bring that vision to life, Util-Assist is leading the way in helping utilities take advantage of the latest developments in utility IT, with growing practices for data analytics and customer experience consulting building on our well-established smart grid procurement and implementation management services. Our managed services division leverages advancements in utility IT systems to deliver a variety of services to utility customers, including outage communications management, managed billing, and AI-enabled substation security monitoring.

Teamwork is key to the success of the Util-Assist family; mutual respect, cooperation, and honesty are hallmarks of our principles. We offer a range of energizing, multi-disciplinary careers in a high-tech industry, with great potential for development and advancement as both the industry and our company continue to grow. Util-Assist’s flexible work environment allows you to work from anywhere, letting you choose the work arrangements that make the most sense for you. We will give you the tools and support to succeed in our business, wherever you are.

We are firmly committed to fostering a welcoming, positive, and diverse workplace. Thanks to our outstanding culture, we are the proud recipients of several national and local awards, including the Great Place to Work certification, the Employee Recommended Workplace Award (three years running), the York Region Business of the Year award, and the Newmarket Large Business of the Year Award.

**What We Need**:
The Contact Centre Representative (CCR) is responsible for providing excellent customer service by responding to customer inquiries regarding services for Utility customers, consistent with company guidelines. This position specifically provides call and administrative support to supplement a shift from 12:30 p.m. - 8:30 p.m. EST.

**What You’ll Do**:

- Make payment arrangements with customers and respond to general inquiries regarding payments or charges
- Provide clients with direction regarding move requests including required documentation, security deposits and account set-up
- Diffuse upset customers and ensure information is communicated appropriately
- Provide customers with information regarding the on-line portal and self-serve options
- Keep abreast of changes and updates to systems, processes and procedures
- Analyze and process move-in, move-out and pre-authorized payment plan forms received from customers
- Verify all the information on the enrollment form is accurate prior to creating the move in the CIS
- Ensure all documentation is processed and appropriately filed
- Assist in the collection of outstanding accounts via various communication channels
- Analyze assigned service orders to make necessary adjustments on customer accounts
- Prepare reports and listings ensuring that information has been cross-referenced for accuracy
- Participate in the training of new employees
- Participate in ad-hoc projects and other tasks that may be assigned

**What You Will Bring**:
**Skills**:

- Advanced customer service skills
- Advanced verbal and written communication skills
- Intermediate time management and organization skills
- Intermediate problem-solving skills
- Advanced MS Office skills (Word and Excel)

**Knowledge/Education**:

- Intermediate knowledge of Contact Centre practices and procedures
- Intermediate knowledge of industry standards and internal policies

**Working Conditions**:

- Work-life balance with flexible hybrid working arrangements
- Working flexible hours (based on business needs to include on-call shift rotation)
- This role supports the US holiday schedule and at times will need provide call support during Canadian Statutory holidays
- A successful SIN and passport clearance along with a police vulnerability check is required

**What We Offer**:
**Company Benefits**:

- A competitive base salary
- The opportunity to work with an innovative company that is on the leading edge of technology
- Ample career advancement opportunities in a fast-growing company
- A fun, social and award-winning culture with true team collaboration
- Employee Assistance Program (EAP)
- Parental leave top-up program
- Three (3) month waiting period to be enrolled into benefits for a full-time employee
- Benefits (through Sun

  • Contact Centre Representative

    1 week ago

    Newmarket, Canada Util-Assist Inc. Full time

    **CONTACT CENTRE REPRESENTATIVE** **Who We Are**: Util-Assist is a leading consulting company to electric, water, and gas utilities, with customers throughout Canada and the United States. Utilities today are undergoing an exciting digital transformation; the widespread deployment of smart grid technologies and renewable energy sources is colliding with...

  • Contact Centre Supervisor

    1 week ago

    Newmarket, Canada Util-Assist Inc. Full time

    **CONTACT CENTRE SUPERVISOR (6-Month Contract)** **Who We Are**: Util-Assist is a leading consulting company to electric, water, and gas utilities, with customers throughout Canada and the United States. Utilities today are undergoing an exciting digital transformation; the widespread deployment of smart grid technologies and renewable energy sources is...

  • Contact Centre Representative

    7 months ago

    Newmarket, Canada UTIL-ASSIST Full time

    Contact Centre Representative (Full-Time) **Who We Are**: Util-Assist is a leading consulting and services company to electric, water, and gas utilities, with customers throughout Canada and the United States. Utilities today are undergoing an exciting digital transformation; the widespread deployment of smart grid technologies and renewable energy sources...

  • Contact Centre Representative

    7 months ago

    Newmarket, Canada UTIL-ASSIST Full time

    Contact Centre Representative (6-Month Contract) **Who We Are**: Util-Assist is a leading consulting and services company to electric, water, and gas utilities, with customers throughout Canada and the United States. Utilities today are undergoing an exciting digital transformation; the widespread deployment of smart grid technologies and renewable energy...

  • Interim Contact Centre Supervisor

    2 months ago

    Newmarket, Canada UTIL-ASSIST Full time

    Interim Contact Centre Supervisor (8-Month Contract) **Who We Are**: Util-Assist is a leading consulting and services company to electric, water, and gas utilities, with customers throughout Canada and the United States. Utilities today are undergoing an exciting digital transformation; the widespread deployment of smart grid technologies and renewable...

  • Patient Care Representative

    7 months ago

    Newmarket, Canada MyHealth Centre Full time

    MyHealth is looking for a skilled Patient Care Representative who will be responsible for the first impression when patients enter the clinic and physician/provider support. The PCR may also provide coverage from time to time for other administrative roles throughout the clinic. Responsible for the overall patient flow of the clinic including reception and...

  • Copy & Print Centre Representative

    1 week ago

    Newmarket, Canada Staples Canada Full time

    : 1215278 **Who we are** As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. At **solutionshop**, we partner with customers to help them find the right solutions to be successful, such...

  • Bilingual Customer Service Representative

    2 weeks ago

    Newmarket, Canada Bill Gosling Outsourcing Full time

    Amazing organizations don't just happen! Vision, strategy and innovation come to life through execution. Help create the future of our growing company, where our diverse talent and culture provide the competitive advantage to help Bill Gosling Outsourcing and its flock win big. We are currently hiring **Customer Service Representatives** to add to our...

  • Customer Service Representative

    2 days ago

    Newmarket, Canada Bill Gosling Outsourcing Full time

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! Amazing organizations don't just happen! Vision, strategy and innovation come to life through execution. Help create the future of our...

  • Customer Service Representative- Contract

    5 days ago

    Newmarket, Canada Spectrum Educational Supplies Limited Full time

    Spectrum is Canada’s leading manufacturer and distributor of educational resources and products including many exclusive lines. Our customers are teachers, schools and school districts, as well as Healthcare training facilities, such as Hospitals, EMS and Universities. For over 50 years we have earned a reputation of a leader within our markets and...

  • Welcome Centre Receptionist

    7 months ago

    Newmarket, Canada Social Enterprise for Canada Full time

    **Role**: Receptionist - Welcome Centre **Language**: English - Any additional language would be an asset **Reports to**: Welcome Centre Manager **Location**: Newmarket Welcome Centre for Immigrant Services **Position Type**: Full-Time 35 hours per week **Compensation**: $22.00-$23.00/hr. plus 3 weeks’ vacation and benefits **Organization...

  • Sales Representative

    6 days ago

    Newmarket, Canada Entuitive Compliance Inc. Full time

    We are seeking an entry level talented Sales Representative for B2B outbound selling. We are seeking multiple staff. Staff may be located anywhere in the EST zone. **Working from your home office as a Sales Representative you will**: - Complete outbound sales call to optimize different product opportunities and upsell system, client’s products, etc. -...

  • Preferred Accommodation Representative

    7 months ago

    Newmarket, Canada Southlake Regional Health Centre Full time

    **Company Bio** - Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the...

  • Preferred Accommodation Representative

    1 week ago

    Newmarket, Canada Southlake Regional Health Centre Full time

    Company Bio Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the...

  • Guest Experience Representative

    2 days ago

    Newmarket, Canada Oxford Properties Full time

    Why join us? Are you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places? If so, we would love to tell you our story. At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are...

  • Youth Centre Monitor

    1 week ago

    Newmarket, Canada Town of Newmarket Full time

    The Town of Newmarket is committed to taking every precaution reasonable in the circumstances for the protection of the health and safety of workers from the hazard of COVID-19. As a condition of being hired by the Town, employees including students and volunteers are required to be fully vaccinated with a Health Canada or World Health Organization approved...

  • Customer Relations Representative

    7 months ago

    Newmarket, Canada Audi Newmarket Full time

    Customer Relations Representative Audi Newmarket, Newmarket, ON L3Y 9A1 We're looking for a Customer Relations Representative to be the heart of our Service customer support team at Audi Newmarket. Now in partnership with North America’s largest automotive retailer, Lithia and Driveway, it’s your chance to work for a Fortune 500 company and grow with...

  • Administrative Support Specialist

    1 month ago

    Newmarket, Ontario, Canada MyHealth Centre Full time

    Job Title: Administrative Support SpecialistAbout the Role:MyHealth Centre is seeking a highly skilled and organized Patient Care Representative to provide exceptional support in our clinic. As a key member of our team, you will be responsible for creating a positive first impression for patients and providing excellent service.Responsibilities:Assist...

  • Inside Sales Representative

    1 week ago

    Newmarket, Canada Rexel Utility Full time

    Rexel Utility, a division of Rexel Canada Electrical Inc. is a world leader within the electrical distribution market. We operate in 38 countries, conduct business through a network of 2,300 branches and rely on the support of 30,000 employees internationally to provide electrical solutions and equipment within the industrial, residential, and commercial...

  • Family Physician

    2 months ago

    Newmarket, Canada NEWMARKET MEDICAL CENTRE INC Full time

    Newmarket Medical Centre looking for family physicians: State-of-the-art, multidisciplinary, multicultural medical Centre (6.000 sq. ft.). Well-known clinic for 20 years on Yonge Street across from Upper Canada Mall. A very busy area with a large demand for family physicians., with supportive and experienced physicians and support staff. Using a mature EMR...