Contact Centre Representative

6 months ago

Newmarket, Canada UTIL-ASSIST Full time

Contact Centre Representative (Full-Time)

**Who We Are**:
Util-Assist is a leading consulting and services company to electric, water, and gas utilities, with customers throughout Canada and the United States. Utilities today are undergoing an exciting digital transformation; the widespread deployment of smart grid technologies and renewable energy sources is colliding with customer demand for electric vehicles, energy savings, and better customer experiences to produce a dramatic shift in how utilities do business. Util-Assist is at the forefront of that shift.

Our vision is to be the trusted partner in driving digital innovation that reshapes the utility landscape. To bring that vision to life, Util-Assist is leading the way in helping utilities take advantage of the latest developments in utility IT, with growing practices for data analytics and customer experience consulting building on our well-established smart grid procurement and implementation management services. Our managed services division leverages advancements in utility IT systems to deliver a variety of services to utility customers, including outage communications management, managed billing, and AI-enabled substation security monitoring.

Teamwork is key to the success of the Util-Assist family; mutual respect, cooperation, and honesty are hallmarks of our principles. We offer a range of energizing, multi-disciplinary careers in a high-tech industry, with great potential for development and advancement as both the industry and our company continue to grow. Util-Assist’s flexible work environment allows you to work from anywhere, letting you choose the work arrangements that make the most sense for you. We will give you the tools and support to succeed in our business, wherever you are.

We are firmly committed to fostering a welcoming, positive, and diverse workplace. Thanks to our outstanding culture, we are the proud recipients of several national and local awards, including the Employee Recommended Workplace Award (three years running), the York Region Business of the Year award, and the Newmarket Large Business of the Year Award.

**What We Need**:
The Contact Centre Representative (CCR) is responsible for providing excellent customer service by responding to customer inquiries regarding services for Utility customers, consistent with company guidelines.

**What You’ll Do**:

- Respond to customer inquiries in a professional and timely manner and document all calls on customer accounts
- Make payment arrangements with customers and respond to general inquiries regarding payments or charges
- Provide clients with direction regarding move requests including required documentation, security deposits and account set-up
- Diffuse upset customers and ensure information is communicated appropriately
- Provide customers with information regarding the on-line portal and self-serve options
- Keep abreast of changes and updates to systems, processes, and procedures.
- Analyze and process move-in, move-out and pre-authorized payment plan forms received from customers
- Verify all the information on the enrollment form is accurate prior to submitting it into the CIS or portal.
- Make sure all paperwork and forms are completed and filed correctly.
- Participate in updating and creating process documentation.
- Assist in the collection of outstanding accounts via various communication channels
- Assigned the proper service orders to manage customer accounts.
- Generate reports and listings ensuring that information has been cross-referenced for accuracy
- Participate in the training of new employees
- Participate in ad-hoc projects and other tasks that may be assigned
- Working flexible hours (based on business needs to include on-call shift rotation)

**What You Will Bring**:
**Skills**:

- Advanced customer service skills
- Advanced verbal and written communication skills
- Intermediate time management and organization skills
- Intermediate problem-solving skills
- Advanced MS Office skills (Word and Excel)

**Knowledge/Education**:

- Intermediate knowledge of Contact Centre practices and procedures
- Intermediate knowledge of industry standards and internal policies
- 2+ years’ experience in a Call Centre or customer service role

**Working Conditions**:

- Work-life balance with flexible hybrid working arrangements
- Working flexible hours (based on business needs to include on-call shift rotation)
- A successful SIN and passport clearance along with a police vulnerability check is required

**Company Benefits**:

- ** Innovative Work Environment**: Be part of a dynamic and innovative company at the forefront of technological advancements
- ** Competitive Compensation**: Receive a competitive package reflective of your expertise and contributions.
- ** Career Growth Opportunities**: Flourish in a fast-growing organization where your career advancement is encouraged and supported.
- ** Vibrant Workplace Culture**: Experience a fun, socia

  • Contact Centre Supervisor

    2 weeks ago

    Newmarket, Canada Outright Consulting Full time

    The Contact Centre Supervisor is responsible for managing the daily operations of the Contact Centre and providing support, training, and coaching for the Contact Centre Representative team to maintain a high level of client satisfaction consistent with organizational objectives.Responsibilities:Train, mentor and provide coaching to Customer Service...

  • Contact Centre Supervisor

    2 weeks ago

    Newmarket, Canada Outright Consulting Full time

    The Contact Centre Supervisor is responsible for managing the daily operations of the Contact Centre and providing support, training, and coaching for the Contact Centre Representative team to maintain a high level of client satisfaction consistent with organizational objectives. Responsibilities: Train, mentor and provide coaching to Customer Service...

  • Contact Centre Supervisor

    2 weeks ago

    Newmarket, Canada Outright Consulting Full time

    The Contact Centre Supervisor is responsible for managing the daily operations of the Contact Centre and providing support, training, and coaching for the Contact Centre Representative team to maintain a high level of client satisfaction consistent with organizational objectives.Responsibilities:Train, mentor and provide coaching to Customer Service...

  • Contact Centre Representative

    6 months ago

    Newmarket, Canada UTIL-ASSIST Full time

    **Contact Centre Representative (18-Month Contract)** **Who We Are**: Util-Assist is a leading consulting and services company to electric, water, and gas utilities, with customers throughout Canada and the United States. Utilities today are undergoing an exciting digital transformation; the widespread deployment of smart grid technologies and renewable...

  • Contact Centre Supervisor

    2 weeks ago

    Newmarket, Ontario, York region, Canada Outright Consulting Full time

    The Contact Centre Supervisor is responsible for managing the daily operations of the Contact Centre and providing support, training, and coaching for the Contact Centre Representative team to maintain a high level of client satisfaction consistent with organizational objectives.Responsibilities:Train, mentor and provide coaching to Customer Service...

  • Senior Contact Centre Operations Manager

    2 weeks ago

    Newmarket, Ontario, Canada Outright Consulting Full time

    About the RoleWe are seeking a highly skilled Senior Contact Centre Operations Manager to join our team at Outright Consulting. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our Contact Centre and ensuring that we deliver exceptional client satisfaction.Estimated Salary: $85,000 - $110,000 per year,...

  • Contact Centre Representative

    6 months ago

    Newmarket, Canada UTIL-ASSIST Full time

    Contact Centre Representative (6-Month Contract) **Who We Are**: Util-Assist is a leading consulting and services company to electric, water, and gas utilities, with customers throughout Canada and the United States. Utilities today are undergoing an exciting digital transformation; the widespread deployment of smart grid technologies and renewable energy...

  • Interim Contact Centre Supervisor

    2 months ago

    Newmarket, Canada UTIL-ASSIST Full time

    Interim Contact Centre Supervisor (8-Month Contract) **Who We Are**: Util-Assist is a leading consulting and services company to electric, water, and gas utilities, with customers throughout Canada and the United States. Utilities today are undergoing an exciting digital transformation; the widespread deployment of smart grid technologies and renewable...

  • Patient Care Representative

    7 months ago

    Newmarket, Canada MyHealth Centre Full time

    MyHealth is looking for a skilled Patient Care Representative who will be responsible for the first impression when patients enter the clinic and physician/provider support. The PCR may also provide coverage from time to time for other administrative roles throughout the clinic. Responsible for the overall patient flow of the clinic including reception and...

  • Welcome Centre Receptionist

    7 months ago

    Newmarket, Canada Social Enterprise for Canada Full time

    **Role**: Receptionist - Welcome Centre **Language**: English - Any additional language would be an asset **Reports to**: Welcome Centre Manager **Location**: Newmarket Welcome Centre for Immigrant Services **Position Type**: Full-Time 35 hours per week **Compensation**: $22.00-$23.00/hr. plus 3 weeks’ vacation and benefits **Organization...

  • Preferred Accommodation Representative

    6 months ago

    Newmarket, Canada Southlake Regional Health Centre Full time

    **Company Bio** - Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the...

  • Client Engagement Representative

    6 months ago

    Newmarket, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Family Physician

    2 months ago

    Newmarket, Canada NEWMARKET MEDICAL CENTRE INC Full time

    Newmarket Medical Centre looking for family physicians: State-of-the-art, multidisciplinary, multicultural medical Centre (6.000 sq. ft.). Well-known clinic for 20 years on Yonge Street across from Upper Canada Mall. A very busy area with a large demand for family physicians., with supportive and experienced physicians and support staff. Using a mature EMR...

  • Administrative Support Specialist

    3 weeks ago

    Newmarket, Ontario, Canada MyHealth Centre Full time

    Job Title: Administrative Support SpecialistAbout the Role:MyHealth Centre is seeking a highly skilled and organized Patient Care Representative to provide exceptional support in our clinic. As a key member of our team, you will be responsible for creating a positive first impression for patients and providing excellent service.Responsibilities:Assist...

  • Customer Relations Representative

    6 months ago

    Newmarket, Canada Audi Newmarket Full time

    Customer Relations Representative Audi Newmarket, Newmarket, ON L3Y 9A1 We're looking for a Customer Relations Representative to be the heart of our Service customer support team at Audi Newmarket. Now in partnership with North America’s largest automotive retailer, Lithia and Driveway, it’s your chance to work for a Fortune 500 company and grow with...

  • Parts Counter Person

    2 weeks ago

    Newmarket, Canada Edge Performance Full time

    **Join Our Team at Edge Performance Centre!** Located in Bradford, Ontario, Edge Performance Centre has proudly served the North GTA Newmarket area as your trusted power sports dealer since 2001. We're passionate power sports enthusiasts dedicated to providing our customers with no-pressure sales and exceptional service. Our commitment to excellence and...

  • Customer Service Representative

    6 months ago

    Newmarket, Canada The Travel Corporation Full time

    ABOUT TTC Our philosophy at The Travel Corporation (TTC) is simple. To create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at great value. As a global family-owned and run business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep...

  • Customer Service Representative

    6 months ago

    Newmarket, Canada The Travel Corporation (Canada) Full time

    ABOUT US We are driven by service through PASSION, PEOPLE & PURPOSE. Family owned and run for over 100 years. TTC is a team with a shared goal of delivering exceptional travel experiences that make a positive difference. We are leading the way in responsible travel, enjoy sharing rich local experiences, and are dedicated to making sure travel is easy and...

  • Business Development Centre

    8 months ago

    Newmarket, Canada Southlake Ford Full time

    We have an immediate opening for a Business Development representative.

  • Field Sales Representative

    4 months ago

    Newmarket, Canada Kognitive Sales Solutions Full time

    Newmarket, ON (ON-site position). Kognitive Sales Solutions, in partnership with Canadian Tire, is seeking outgoing and sales-driven individuals to join our team as Gas Station Event Field Sales Representatives. In this role, working in pairs, you'll have the exciting opportunity to engage with consumers directly while representing one of Canada's most...