Manager, Operations

2 weeks ago

Toronto, Canada Sephora Full time

**Job ID**: 232855

**Store Name/Number**: ON-Eaton Centre (0500)

**Address**: 220 Yonge Street, Space #3-131, Toronto, ON M5B 2H1, Canada (CA)

**Full Time/Part Time**: Full Time

**Position Type**: Regular

**You’ll love working here**
As Manager, Operations, you are responsible for managing all Operations related aspects of a specific Sephora store location. This includes direct management of all members of the Operations team. You will regularly support in areas such as staffing of the operations, overnight stock team, operations leadership team and the overall execution of Sephora operations standards within the store.
- **Operational Excellence. **Lead the operations of the store. Ensure execution of all operations focused processes for the store and that all are completed per company standard.
- ** Inventory Management. **Manage the inventory of the store. This includes shipping, receiving, and returning merchandise, cycle counting and ensuring that all processes are completed within company guidelines and timeframes.
- ** Visual Merchandising. **Manage the merchandising concepts and on-stage visuals are within company standard. Manage all in-house and/or third-party cleaning crews ensuring that they are adhering to agreed-upon standards by providing feedback, coaching and escalation as necessary.
- ** Supply Management. **Manage the process of maintaining appropriate budget and quantity of supplies, testers and samples for the store.
- ** Performance Assessment & Development. **Participate in the management of all performance management situations for the operations team. Ensure timely feedback for improvement is delivered and followed up on as necessary.
- **Passionate about Clients. **Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible.
- ** Develop budget strategies. **Be seen as the expert by demonstrating a strong understanding of the stores sales performance and staffing and payroll as well as all other controllable expenses within the store.

**We’d love to hear from you if**
- You have two to four years’ experience in a similar role at a similar volume store or equivalent internal experience.
- You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
- You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

**While at Sephora, you’ll enjoy**
- ** The people. **You will be surrounded by the best talent in the industry - people you can be proud to work with.
- ** The perks. **Think you’ve tried it all? Just wait until you work at Sephora Enjoy the discounts, gratis & exclusive brand events.
- ** The education. **We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

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