Customer Account Specialist

5 days ago

Winnipeg, Canada Shaw Communications Full time

A little about us
What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.

At Shaw we say we’re brighter together, and we believe it’s the diverse mix of brilliant people here that really makes us shine. When you join our team, you’ll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.

Come dream bigger and brighter with Shaw.
The role
Our dedicated Customer Account Specialist team members help our customers tackle any challenge with courtesy and integrity. As a member of the Customer Care team, you will play a meaningful role in the customer experience we provide our customers, and in driving profitability through retention and up-selling. We are looking for someone that thrives in a target and goal-oriented environment while also supporting and resolving phone inquiries quickly and efficiently, providing an outstanding customer experience
A typical day
- As our customers’ first point of contact, you are the face of our company.
- You’re a problem-solver who will go to notable lengths to deliver an exceptional customer experience successfully resolving the reason for their call.
- You understand remarkable customer experience drives customer loyalty and you strive for every customer to choose Shaw.
- You’re passionate about the service we provide and can suggest new products to our customers based on their needs to improve their connectivity experience.
- You’re energized to be a part of an ever-evolving industry and have the potential to identify our customers’ needs.
- You will be our customer’s connectivity expert on services that add customer value by fitting their unique lifestyle and financial needs.
- You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time.
- You love to learn. And you love the way it feels to help someone out. You believe in working in a company with strong family values.
- You are part of the amazing team, that behind our excellent products, make up Shaw If this sounds like you, you could be our next Customer Account Specialist

Your skills/experience
- Availability to attend approximately eight weeks of required training on a fixed schedule that may include evenings or weekends
- Flexibility to work between the hours of 7:00 a.m. and 9:00 p.m. local time including evenings, weekends, and statutory holidays
- You are skilled and excited to ask the right questions to effectively match Shaw's products and services with our customer's unique needs and to uncover other opportunities.
- A positive, “can-do” attitude and customer-focused approach that will enable you to deal with exciting situations with integrity, empathy, and sincerity
- Prior experience in customer service required
- Previous experience in a contact center environment an asset
- Inbound, outbound or face to face sales experience an asset
- Experience working within a fast-paced environment
- Excellent computer navigation and keyboard skills
- Exceptional verbal communication skills with the flair to converse naturally with customers
- Comfort in assessing customer needs and offering product and service solutions over the phone
- Ability to work independently and the desire to go above and beyond while contributing to your team’s overall success
- Excellent organizational & multi-tasking skills while being adaptable to changing priorities and exciting situations
- Self-motivated, goal-oriented, hard-working, and willing to work in a fast-paced, dynamic environment that continually evolves to serve our customers better

Other details
- This position requires the successful completion of a criminal and credit background check

  • Customer Account Specialist

    7 days ago

    Winnipeg, Manitoba, Canada Shaw Communications Full time

    A little about usWhat we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast...

  • Customer Account Specialist

    2 months ago

    Winnipeg, Canada Shaw Communications Full time

    A little about us What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our...

  • Accounts Specialist

    7 days ago

    Winnipeg, Canada Electranix Corporation Full time

    Electranix Accounts Specialist position: Electranix is an engineering consulting firm specializing in power systems. We work on unique projects around the world with an emphasis on renewable energy, transmission systems, computer modeling, and many types of projects relating to large‐scale electric power. We are a close‐knit international team of...

  • Accounts Specialist

    4 days ago

    Winnipeg, Canada Electranix Corporation Full time

    Electranix Accounts Specialist position: Electranix is an engineering consulting firm specializing in power systems. We work on unique projects around the world with an emphasis on renewable energy, transmission systems, computer modeling, and many types of projects relating to large‐scale electric power. We are a close‐knit international team of...

  • Customer Account Specialist

    2 weeks ago

    Winnipeg, Canada Shaw Communications Full time

    A little about us What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our...

  • Accounts Receivable Specialist

    2 months ago

    Winnipeg, Canada Canadian Linen & Uniform Service Full time

    Accounts Receivable Specialist The Collections Specialist is responsible for the analysis and collection of assigned accounts receivable portfolios for Canadian Linen & Uniform Service (CL) customers, as well as ensuring that assigned customer accounts are reconciled and accurate to facilitate timely collections inside established payment terms in a call...

  • Accounts Receivable Specialist

    2 months ago

    Winnipeg, Canada Canadian Linen and Uniform Service Corp Full time

    **About Canadian Linen & Uniform Service** Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and...

  • Accounts Receivable Specialist

    21 hours ago

    Winnipeg, Canada Canadian Linen and Uniform Service Corp Full time

    **About Canadian Linen & Uniform Service** Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and...

  • Accounts Receivable Specialist

    2 months ago

    Winnipeg, Canada Canadian Linen and Uniform Service Corp Full time

    Canadian Linen & Uniform Service (CLAUS) provides uniforms and related products to over 300,000 customers nationwide, across virtually every industry. From design and manufacturing to laundering and delivery, CLAUS works with local and national clients to create and maintain a comprehensive uniform solution that promotes teamwork and establishes a...

  • Accounts Receivable Specialist

    2 weeks ago

    Winnipeg, Canada Canadian Linen and Uniform Service Corp Full time

    Canadian Linen & Uniform Service (CLAUS) provides uniforms and related products to over 300,000 customers nationwide, across virtually every industry. From design and manufacturing to laundering and delivery, CLAUS works with local and national clients to create and maintain a comprehensive uniform solution that promotes teamwork and establishes a...

  • Accounts Receivable Specialist

    3 weeks ago

    Winnipeg, Canada Canadian Linen and Uniform Service Corp Full time

    Canadian Linen & Uniform Service (CLAUS) provides uniforms and related products to over 300,000 customers nationwide, across virtually every industry. From design and manufacturing to laundering and delivery, CLAUS works with local and national clients to create and maintain a comprehensive uniform solution that promotes teamwork and establishes a...

  • Accounts Receivable Specialist

    4 weeks ago

    Winnipeg, Canada TANK TRADERS Full time

    **Tank Traders**® **is looking for an Accounts Receivable Specialist at our Head Office in La Salle, MB!** We are expanding our accounting team! The Accounts Receivable Specialist will be a key member who is an independent self-starter eager to develop within a rapidly growing group of companies. This person is well organized, has an eye for detail and can...

  • Accounts Receivable Specialist

    2 weeks ago

    Winnipeg, Canada TANK TRADERS Full time

    **Tank Traders**® **is looking for an Accounts Receivable Specialist at our Head Office in La Salle, MB!** We are expanding our accounting team! The Accounts Receivable Specialist will be a key member who is an independent self-starter eager to develop within a rapidly growing group of companies. This person is well organized, has an eye for detail and can...

  • Accounts Receivable Specialist

    3 weeks ago

    Winnipeg, Canada TANK TRADERS Full time

    **Tank Traders**® **is looking for an Accounts Receivable Specialist at our Head Office in La Salle, MB!** We are expanding our accounting team! The Accounts Receivable Specialist will be a key member who is an independent self-starter eager to develop within a rapidly growing group of companies. This person is well organized, has an eye for detail and can...

  • Accounts Specialist

    1 week ago

    Winnipeg, Manitoba, Canada Electranix Corporation Full time

    Electranix Accounts Specialist position:Electranix is an engineering consulting firm specializing in power systems. We work on unique projects around the world with an emphasis on renewable energy, transmission systems, computer modeling, and many types of projects relating to large‐scale electric power. We are a close‐knit international team of...

  • Accounts Receivable Specialist

    2 months ago

    Winnipeg, Canada MacDon Industries Ltd. Full time

    **PURPOSE and SCOPE**: Reporting to the Credit Manager the Accounts Receivable Specialist will be responsible for the following duties: **RESPONSIBILITIES**: - Check and process settlements/payments received from Customers for equipment through an ERP system. This process requires advanced knowledge and skills in accounting and accounts receivable. -...

  • Accounts Receivable Specialist

    2 months ago

    Winnipeg, Canada MacDon Industries Ltd. Full time

    **PURPOSE and SCOPE**: Reporting to the Credit Manager the Accounts Receivable Specialist will be responsible for the following duties: **RESPONSIBILITIES**: - Check and process settlements/payments received from Customers for equipment through an ERP system. This process requires advanced knowledge and skills in accounting and accounts receivable. -...

  • Accounting Specialist

    2 days ago

    Winnipeg, Canada Eskimo Point Lumber Supply Full time

    Job Description: Reporting to the General Manager, Properties, the Accounting Specialist will oversee statement presentation, financial and data analysis, reconciliation and special projects. **Duties & Responsibilities** - Calculate operating metrics and other internal measurements - Analyze and investigate variances vs. budget, actual and prior year’s...

  • Accounts Receivable Specialist

    7 days ago

    Winnipeg, Manitoba, Canada MacDon Full time

    PURPOSE and SCOPE:Reporting to the Credit Manager the Accounts Receivable Specialist will be responsible for the following duties: RESPONSIBILITIES: Check and process settlements/payments received from Customers for equipment through an ERP system. This process requires advanced knowledge and skills in accounting and accounts receivable. Communicate errors...

  • Accounts Receivable Specialist

    2 months ago

    Winnipeg, Canada MacDon Full time

    PURPOSE and SCOPE:Reporting to the Credit Manager the Accounts Receivable Specialist will be responsible for the following duties: RESPONSIBILITIES: Check and process settlements/payments received from Customers for equipment through an ERP system. This process requires advanced knowledge and skills in accounting and accounts receivable. Communicate errors...