Customer Service Representative
3 months ago
**Overview**
**Responsibilities**:
- Provide exceptional customer service by addressing customer concerns and resolving issues promptly
- Process orders, returns, and exchanges accurately
- Maintain customer records by updating account information
- Assist customers with product information and recommendations
- Conduct data entry tasks to update customer information in the database
- Collaborate with the sales team to meet customer needs effectively
**Qualifications**:
- Excellent phone etiquette and communication skills
- Proficiency in English; fluency and in other languages is a plus
- Strong customer service orientation with the ability to analyze and solve problems efficiently
- Prior experience in customer service or sales is preferred
- Ability to multitask and work in a fast-paced environment
- Strong attention to detail and accuracy in data entry tasks
Pay: $14.50-$16.75 per hour
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
**Location**:
- Thornhill, ON L3T 1L5 (preferred)
Work Location: In person
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