Customer Service Representative

3 months ago


Thornhill, Canada Flowers, Fruits and gifts Full time

**Overview**

**Responsibilities**:

- Provide exceptional customer service by addressing customer concerns and resolving issues promptly
- Process orders, returns, and exchanges accurately
- Maintain customer records by updating account information
- Assist customers with product information and recommendations
- Conduct data entry tasks to update customer information in the database
- Collaborate with the sales team to meet customer needs effectively

**Qualifications**:

- Excellent phone etiquette and communication skills
- Proficiency in English; fluency and in other languages is a plus
- Strong customer service orientation with the ability to analyze and solve problems efficiently
- Prior experience in customer service or sales is preferred
- Ability to multitask and work in a fast-paced environment
- Strong attention to detail and accuracy in data entry tasks

Pay: $14.50-$16.75 per hour

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

**Location**:

- Thornhill, ON L3T 1L5 (preferred)

Work Location: In person



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