Insurance Customer Service

6 months ago


Thornhill, Canada Cortex Financial Full time

Location

Thornhill, Ontario

Insurance Customer Service Representative responsibilities
- Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
- Demonstrate accuracy in processing client policy modifications based on the data given
- Verify new customers coverage and present policyholders with proof of insurance paperwork
- Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
- Stay up-to-date on new marketing efforts to answer product inquiries utilizing all the resources available
- Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved

Insurance Customer Service Representative qualifications
- High school diploma or GED equivalent needed
- Previous 1-2 years customer service experience required for this position
- Excellent active listening, interpersonal, and communication skills

**Salary**: $21.00-$24.00 per hour

Expected hours: 40 per week

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Thornhill, ON L3T 5W4: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person



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