Customer Service Representative

3 days ago


Drayton Valley, Canada Intercon Messaging Inc. Full time

Did you know that Intercon Messaging is NOT a telemarketing company? We assist hundreds of companies throughout North America with our specialized contact centre and monitoring solutions, including telephone answering services, equipment alarm monitoring, lone worker monitoring and emergency dispatch.

Rather than our clients spending their working day booking appointments, answering phone calls or keeping tabs on their employees working in remote areas, we do it for them. And we need your help.

Intercon Messaging seeks full-time Customer Service Representatives to join our in-house Drayton Valley, Alberta, team.

**A Typical Day at The Office**
- Help a young couple book a viewing for an apartment
- Notify a public works team about a water main break
- Prevent a spill by dispatching a critical oilfield alarm
- Book a plumber to assist an elderly lady with no heat
- Ensure lone workers are safe by monitoring check-in notifications

**We Offer You**
- An in-office customer service agent position
- Comprehensive training
- A workplace that values ongoing education and development
- Incentive & bonus programs
- Benefits and matched RRSP after the three-month probationary period
- A fulfilling team environment with opportunities to make a difference
- A pay structure with the opportunity to grow

**Essential Skills Required**
- Enthusiasm for customer service and an aptitude for genuine customer engagement
- PC literate and familiar with essential software like Microsoft Office
- Willingness to work all shifts, including evenings and weekends
- A positive, team-oriented attitude with exemplary attendance
- Analytical skills that assist in solving customer issues
- Capable of dedicated desk work, managing multiple calls and processes
- Be self-motivated and work well independently
- A desire to learn new skills and certification when necessary
- A minimum of 18 years of age to apply

**Responsibilities**
- Assist customers by answering questions, troubleshooting issues, or escalating their call to the most appropriate contact.
- Dispatch oil and gas alarms and monitor lone-worker check-in notifications.
- Perform other duties as required, including data entry, updating contact and on-call schedules, or special projects related to our services.

**Ask Yourself**
- Do you love assisting others or providing customer service?
- Are you flexible and available to work evenings, weekends or holidays?
- Do you want to join a company with benefits, incentives and a safe, inclusive work environment?

**Salary**: From $16.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Life insurance
- On-site parking
- RRSP match
- Vision care
- Wellness program

Schedule:

- Day shift
- Evenings
- Evening shift
- Holidays
- Morning shift
- Night shift
- On call
- Weekend availability

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Drayton Valley, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

- We are 24/7. Can you commit to working various shifts?

Work Location: One location



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