Customer Experience Representative
2 days ago
We are seeking a highly skilled and motivated Customer Experience Representative to join our team. As a Customer Experience Representative, you will be responsible for handling inbound calls from existing and potential customers for our client, President's Choice Financial.
About the Role:
- Deliver exceptional customer service by handling customer inquiries and resolving issues in a timely and professional manner.
- Work collaboratively with a team of professionals to achieve service level agreements and productivity targets.
- Remain current on program information and business initiatives, as well as corporate products and processes.
- Adhere to established escalation procedures when mitigating complaints/escalations on the first contact.
Requirements:
- Fluent in English; Bilingual (French) required.
- Superior customer service skills.
- Professional and pleasant telephone etiquette.
- Proficiency in software tools including MS Office, and internet application.
- Working knowledge of PCs and strong keyboarding/data capturing skills (min 25 wpm).
- Must have flexibility and willingness to work rotational shifts, including evenings and weekends.
- Experience working in a call center environment specifically in a customer service role.
What We Offer:
- A comprehensive benefits package, including medical, vision, and dental coverage.
- A competitive salary range of $45,000 - $55,000 per annum, depending on experience.
- Ongoing training and development opportunities to enhance your skills and career prospects.
About Us:
We are NTT Data, a leading provider of business process outsourcing services. Our mission is to deliver exceptional customer experiences through innovative solutions and cutting-edge technology. If you are passionate about delivering outstanding customer service and possess excellent communication skills, we encourage you to apply for this exciting opportunity.
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