Customer Experience Representative

2 days ago


Valley NS, Canada NTT Business Process Outsourcing Full time
Delivering Exceptional Customer Service

We are seeking a highly skilled and motivated Customer Experience Representative to join our team. As a Customer Experience Representative, you will be responsible for handling inbound calls from existing and potential customers for our client, President's Choice Financial.

About the Role:

  • Deliver exceptional customer service by handling customer inquiries and resolving issues in a timely and professional manner.
  • Work collaboratively with a team of professionals to achieve service level agreements and productivity targets.
  • Remain current on program information and business initiatives, as well as corporate products and processes.
  • Adhere to established escalation procedures when mitigating complaints/escalations on the first contact.

Requirements:

  • Fluent in English; Bilingual (French) required.
  • Superior customer service skills.
  • Professional and pleasant telephone etiquette.
  • Proficiency in software tools including MS Office, and internet application.
  • Working knowledge of PCs and strong keyboarding/data capturing skills (min 25 wpm).
  • Must have flexibility and willingness to work rotational shifts, including evenings and weekends.
  • Experience working in a call center environment specifically in a customer service role.

What We Offer:

  • A comprehensive benefits package, including medical, vision, and dental coverage.
  • A competitive salary range of $45,000 - $55,000 per annum, depending on experience.
  • Ongoing training and development opportunities to enhance your skills and career prospects.

About Us:

We are NTT Data, a leading provider of business process outsourcing services. Our mission is to deliver exceptional customer experiences through innovative solutions and cutting-edge technology. If you are passionate about delivering outstanding customer service and possess excellent communication skills, we encourage you to apply for this exciting opportunity.



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