Helpdesk Support Specialist

5 months ago


Hamilton, Canada Hamilton Family Health Team Full time

Do you have a passion for technology and providing exceptional customer service? Are you looking for a challenging and rewarding opportunity to develop your skills and grow your career? If so, we have the perfect role for you

**Company Overview**:
Together, we do amazing things every day. Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that and more. We work hard to create an innovative and diverse workplace that values the contributions of our employees. No matter what your role is, working with us is about making a difference - every day

**Position Overview**:
As a Helpdesk Support Specialist (Level 1), you will be the first point of contact for our clients, assisting with technical issues and inquiries. You will play a crucial role in ensuring smooth day-to-day operations by resolving problems, providing timely assistance, and maintaining a positive customer experience.

**Responsibilities**:

- Diagnose and troubleshoot hardware and software issues for end-users.
- Assist with password resets, account creations, and access-related inquiries.
- Escalate complex issues to Level 2 support when necessary.
- Provide excellent customer service, ensuring a positive and professional interaction.
- Document and track support incidents, resolutions, and follow-up actions.

**Qualifications**:

- Customer Service Focused
- Adaptive learner with excellent communication skills
- Diploma or degree in computer science or a related field.
- 1+ years of experience in a helpdesk or technical support role.
- Additional technical certifications are a plus.
- Experience with Office 365 and VOIP phone experience
- Experience with Active Directory, Networking & WIFI
- Experience with Printers and copier troubleshooting
- Familiarity with common operating systems (Windows, macOS) and productivity software.
- Experience with Microsoft Office Suite and Google Suite.
- Strong communication and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Valid Class G Driver’s License & Vehicle
- Provide daily on-site business support, and the ability to travel between locations as required.

**Preferred Skills**:

- Past Work Experience in the Medical Health Field
- Experience with ticketing systems and remote support tools.
- A passion for staying up-to-date with technology trends.
- Knowledge of CyberSecurity best practices.

**Why join the HFHT?**
- Competitive Employee Value Proposition including, but not limited to:

- Healthcare of Ontario Pension (HOOPP)
- Extended health care benefits including health, dental, vision & critical Illness insurance
- Meaningful, purpose-based work
- 13 paid Stat holidays and one (1) extra float day
- Flexible work schedule
- Ongoing green initiatives

**Summary**:
Classification: Non-Union
Primary Location: Hamilton, Ontario, On-site
Employee Class: Full-Time, Permanent
Date Available: ASAP

**Application Instructions**:
Interested applicants please submit résumé and cover letter as one document using naming convention

**Job Types**: Full-time, Permanent

**Salary**: $20.65-$25.27 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- helpdesk or technical support: 1 year (required)

Licence/Certification:

- Class G Licence (preferred)

Ability to Commute:

- Hamilton, ON (required)

Work Location: In person



  • Hamilton, Canada Hamilton Family Health Team Full time

    **Company Overview**: Together, we do amazing things every day. Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that and more. We work hard to create an innovative and diverse workplace that values the contributions of our employees. No matter what...

  • IT Support Specialist

    5 months ago


    Hamilton, Canada Rygiel Supports for Community Living Full time

    **RYGIEL **_Supports for Community Living _**is currently recruiting for an IT Support Specialist. **Reporting to: Manager of Finance** **Location: Onsite/Main Office Locations across Hamilton Mountain** **Hours**: 24 hours per week (Perm. Part-time)** RYGIEL Supports for Community Living serves people who have a developmental disability and multiple...


  • Hamilton, Canada Connex Telecommunications Full time

    Connex Telecommunications Inc. (DependableIT) is a growing outsourcing company, where we strive to provide outstanding customer service to our customers, as well as a fun and supportive environment for our employees. We know that our employees are our greatest asset. Our commitment to our employees equals our commitment to our customers; we are passionate...


  • Hamilton, Canada Connex Telecommunications Inc. Full time

    Connex Telecommunications Inc. (DependableIT) is a growing outsourcing company, where we strive to provide outstanding customer service to our customers, as well as a fun and supportive environment for our employees. We know that our employees are our greatest asset. Our commitment to our employees equals our commitment to our customers; we are passionate...


  • Hamilton, Ontario, Canada Beleva Support Services Full time

    At Beleva Support Services, we are seeking an experienced Office Administrator to join our team. The successful candidate will be responsible for providing administrative support to our office, ensuring the smooth operation of our daily activities.Key ResponsibilitiesDelegate tasks to office support staff and establish work priorities to ensure procedures...


  • Hamilton, Ontario, Canada Beleva Support Services Full time

    Job Summary: We are seeking an experienced Office Administrator to join our team at Beleva Support Services. The successful candidate will be responsible for providing administrative support to our office, including tasks such as data entry, report preparation, and staff training.Key Responsibilities:Delegate work to office support staff and establish work...


  • Hamilton, Ontario, Canada Beleva Support Services Full time

    Job SummaryWe are seeking an experienced Office Administrator to join our team at Beleva Support Services. The successful candidate will be responsible for providing administrative support to our office, ensuring the smooth operation of our daily activities.Key ResponsibilitiesDelegate tasks to office support staff and establish work priorities to ensure...


  • Hamilton, Ontario, Canada Beleva Support Services Full time

    We are seeking a highly skilled Office Administrator to join our team at Beleva Support Services.Key ResponsibilitiesEducation and TrainingBachelor's degree in a relevant fieldAdministrative TasksDelegate work to office support staffEstablish work priorities and ensure procedures are followed and deadlines are metCarry out administrative activities of the...

  • IT Support Specialist

    4 weeks ago


    Hamilton, Ontario, Canada CB Canada Full time

    Job Title: IT Support SpecialistAt Great Canadian Entertainment, we are seeking a highly skilled and motivated IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing exceptional technical support to our employees and ensuring the smooth operation of our IT systems.Key Responsibilities:Provide technical...

  • IT Support Specialist

    4 weeks ago


    Hamilton, Ontario, Canada CB Canada Full time

    Job Title: IT Support SpecialistAt Great Canadian Entertainment, we are seeking a highly skilled and motivated IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing exceptional technical support to our employees and ensuring the smooth operation of our IT systems.Key Responsibilities:Provide technical...


  • Hamilton, Ontario, Canada Golf Links Dental Full time

    We are seeking an organized and reliable Administrative Support Specialist to join our team at Golf Links Dental. As an Administrative Support Specialist, you will be responsible for coordinating the flow of information within the team, directing and controlling daily operations, and scheduling appointments. You will also be responsible for answering...

  • 1st Line Support

    4 weeks ago


    Hamilton, Canada PracticeEvolve Full time

    Practice Evolve is a global provider of Practice Management software (Accounting Workflow and Document Management) for the LegalTech industry in the UK, Ireland, Australia, and New Zealand.With offices in Cork, London, and Sydney, our diverse team of dedicated individuals work internationally, combining our talents to excel in this niche industry. We aim to...

  • IT Support Analyst

    5 months ago


    Hamilton, Canada Walters Group Inc Full time

    Walters Group is a family-owned steel construction company that designs, fabricates, and constructs unique and complex commercial and industrial projects throughout North America. With over 65 years of experience, Walters ensures high quality results through our passion and commitment to every project. Our head office is located in Hamilton and we have...

  • IT Support Specialist

    5 months ago


    Hamilton, Canada Morison Insurance Brokers Inc. Full time

    **IT Support Specialist** **Location**: Hamilton, Ontario **About Morison Insurance**: At Morison Insurance, our team shapes who we are and the excellent service we provide our customers. We are a values-based company, which means all our decisions and day-to-day operations are based on our 5 core values: Go Beyond, Evolve, Own It, Our Promise,...


  • Hamilton, Ontario, Canada BITTS Testing Services Inc. Full time

    We are seeking an Administrative Support Specialist to join our team at Wheeler's Convenience Esso. As an Administrative Support Specialist, you will be responsible for implementing new administrative procedures, reviewing and evaluating existing procedures, and establishing work priorities to ensure deadlines are met.The ideal candidate will have a...


  • Hamilton, Ontario, Canada Eisa Trading Inc. Full time

    Job Title: Technical Support SpecialistEisa Trading Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers and employees.Key Responsibilities:Respond to technical inquiries and resolve issues related to computer...


  • Hamilton, Ontario, Canada Home and Community Care Support Services Full time

    Job Title: Patient Care AssistantAbout the Role:We are seeking a highly organized and detail-oriented Patient Care Assistant to join our team at Home and Community Care Support Services. As a valued member of our team, you will provide support to our assigned team in their daily activities to ensure that patients receive prompt and effective customer...


  • Hamilton, Ontario, Canada Home and Community Care Support Services Full time

    Job Title: Patient Care AssistantAbout the Role:We are seeking a highly organized and detail-oriented Patient Care Assistant to join our team at Home and Community Care Support Services. As a valued member of our team, you will provide support to our assigned team in their daily activities to ensure that patients receive prompt and effective customer...


  • Hamilton, Ontario, Canada Home and Community Care Support Services Full time

    About Our TeamAt Home and Community Care Support Services, we're dedicated to providing exceptional care to our patients. As a valued member of our team, you'll play a crucial role in delivering connected, accessible, patient-centred care.Your MissionAs a Patient Care Assistant, you'll provide support to our assigned team in their daily activities, ensuring...


  • Hamilton, Ontario, Canada Home and Community Care Support Services Full time

    About Our TeamAt Home and Community Care Support Services, we're dedicated to providing exceptional care to our patients. As a valued member of our team, you'll play a crucial role in delivering connected, accessible, patient-centred care.Your MissionAs a Patient Care Assistant, you'll provide support to our assigned team in their daily activities, ensuring...