Dealer Account Representative

4 weeks ago

Ottawa, Canada OCM Auto Financing Full time

The Dealer Account Representative (DAR) contributes to the profitable growth of OCM Auto Financing Group. The DAR develops new and maintains existing Dealer business in line with short and long-range Company objectives. The DAR is responsible for achieving both business development and customer satisfaction goals for an assigned market area. The DAR is expected to manage business relationships with the dealers in the market area.

**Key Accountabilities but limited to**:
1. Develop a marketing and calling program with assigned accounts and build new prospects to reach established business development targets by:

- Developing and maintaining a thorough knowledge and understanding of dealer subprime financing policies, services, and credit risks.
- Developing and maintaining a detailed analysis, understanding of the competition dealer’s finance products, services, and initiatives.
- Researching and analyzing the market, customers, and prospects to develop marketing strategies to attract new customers, maintain existing high-value customers and increase the value of low-value customers.
- Analyzing prospect and customer lists and prioritizing business development opportunities based on market data and customer analytics.
- Undertaking call planning to develop strategic sales plans for prospects and existing customers.
- Completing reports for key sales opportunities and reviewing with the Director of Sales.
- Maintaining a high market profile to develop relationships to grow business opportunities.

2. Execute a strategic marketing and calling program on designated customers and prospects within the assigned market area according to agreed-upon growth objectives by:

- Creating business development calls to prospects and customers alone or with the Director of Sales.
- Understanding and promoting our key differentiation against our competitors.
- Providing the Director of Sales with timely and accurate business development reporting.
- Maintaining an appropriate ongoing sales calling program.
- Maintaining effective follow-up with prospects and referrals on any unsuccessful opportunities.
- Updating client information accurately and in a timely manner.
- Ensuring that the Company’s interests are always protected by strictly adhering to risk management and compliance programs, internal and regulatory guidelines.
- Ensuring adherence to Information, Security and Policy Privacy Requirements.

3. Contribute to the maintenance of effective operations for the processing of dealer finance arrangements by:

- Providing accurate instructions to Dealers to ensure documentation is complete and submitted for setting up of new arrangements.
- Assisting in problem resolutions and recommendations.
- Maintaining appropriate customer files.

4. Build and maintain a high market profile in the assigned market area with both internal and external contacts by:

- Identifying key business contacts and centers of influence within the market area.
- Building and maintaining relationships with key players.
- Planning and completing relationship activities that generate sales opportunities and/or provide value to the customers.

5. Ensure all aspects of assigned relationships receive ongoing attention to establish and retain business relationships by:

- Actively seeking customer feedback on the overall OCM experience and on products and services; providing solutions on issues.
- Identifying product deficiencies because of customer interactions and needs analysis. Making recommendations on potential product changes and opportunities to the Director of Sales.
- Providing an excellent and consistent level of customer service in dealings with both internal and external customers.
- Two-five years of relevant work experience in a sales position preferred.
- Experience with Autopal is considered an asset.
- Proficiency in Microsoft Office.
- Excellent communication skills, both verbal and written.
- Good organizational skills and the ability to multitask.
- Excellent customer service and analytical skills.
- Strong listening and sales skills.
- Ability to achieve targets.
- Ability to work independently and collaborate with a team.
- English is essential.

**Compensation Perks & Opportunities**:

- 3 weeks paid vacation.
- Medical and dental benefits after 90 days of employment.
- Full-time, Permanent (37.50 hours/week).
- Flexible working arrangements.
- Work together with an inclusive and dedicated team.
- Offers complimentary corporate lunches and social events.

If you are interested to apply, please submit your resume to Human Resources.
- TAAG Accounting is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other characteristics protected by law._

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00 per year

**Benefits**:

- Company events
- D

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