Finance Receivables Representative

1 month ago

Vernon, Canada Kal Tire Full time

**Finance Receivables Representative**

**Vernon, BC (Hybrid)**

The Finance Receivables (F/R) Representative is responsible for outstanding account resolution and reconciliation activities for assigned accounts within their Finance Receivable portfolio. The role will involve the day-to-day monitoring and maintenance of customer accounts, including the facilitation of dispute management resolution activities. The F/R Representative is responsible for adherence to and execution of all established corporate credit and collection policies.

The is a hybrid position based in our Vernon office, BC.

**Responsibilities**

**Outstanding Account Resolution / Collections**
- Actively monitor a queue of trade AR accounts to ensure company delinquency targets remain at acceptable levels
- Maintain daily communication with customers to facilitate on-time payments
- Collect and negotiate payment on overdue accounts
- Record detailed customer notes into system and update customer information as required
- Manage customer hold/releases per established guidelines
- Adhere to direction of assigned collection strategies and administer all collection activities according to established policies and procedures
- Properly leverage and use implemented accounts receivables tools and systems based on established configuration settings
- Monitor all outstanding balances for customer payments and oversee the proper reconciling of all open AR transactions for assigned customers and portfolios
- Communicate and develop strong relationships with customers

**Dispute Resolution**
- Handle customer inquiries and resolve complaints with regard to collection matters
- Facilitate resolution and escalation of disputes as per the established dispute management process and system

**Continuous Improvement**
- Manage personal objectives in alignment with monthly goals
- Collaborate with Sales / Management to achieve established corporate DSO objectives
- Work with stakeholders outside of F/R to achieve continuous improvement across the Customer to Cash process.

**Job Requirements**
- A/R or Collection experience or equivalent academic training
- Meets established F/R targets
- Ability to effectively manage their assigned account portfolio
- Quality of communication
- Good execution of time management
- Proficient use of MS Office suite (Excel, Word)
- Ability to work in a fast-paced/multi-task environment
- Excellent verbal and written communication skills
- High level of negotiation skills
- Great customer service
- Ability to form strong and productive business relationships with customers
- Bilingual in French would be an asset
- PeopleSoft, FIS Get Paid experience would be an asset

**Special Requirements**
- High School Diploma, GED or equivalent
- Valid driver’s license
- May involve occasional travel

**What we offer**
- Competitive compensation package
- Comprehensive medical and dental benefits
- Employee Assistance Program
- Defined contribution pension plan, and a group RRSP/DPSP matching program
- Discount on tires and mechanical services
- Flexible hybrid work policy/ Opportunity to work remotely
- Positive work culture, opportunities for growth and development, and work-life balance.
- Opportunities for professional development, such as training programs, mentorship, and tuition reimbursement.

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