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Call Center Representative

8 months ago

Vernon, Canada Fox Plumbing Heating Cooling Electrical Full time

Call Center Representative in Vernon, BC at FOX Plumbing Heating Cooling Electrical

**WHO YOU ARE**

You're not just a Call Center Representative - you're the voice of exceptional service and customer satisfaction. Your passion for building genuine rapport, coupled with your effective communication skills, make you a valued team member. Whether addressing inquiries or resolving issues, your authenticity shines through, creating memorable interactions. At FOX, we're excited to have you join us as a pivotal part of our customer-centric team.

**A DAY IN THE LIFE**
- Convert incoming customer calls into meaningful service appointments, delivering an authentic and personable experience
- Engage customers with call scripts that resonate and leave a positive impression
- Respond promptly to customer requests, efficiently resolving concerns and promoting the FOX brand
- Cultivate professionalism and rapport, fostering repeat business and creating strong customer relationships
- Participate in training to optimize booking calls and enhance outbound calling skills
- Adhere to the company's customer complaint resolution plan, ensuring swift and favorable outcomes
- Maintain an updated customer database with accurate information for streamlined service delivery

**WHAT YOU BRING**
- A track record of delivering exceptional customer service and fostering positive interactions
- IT proficiency, strong typing skills, and familiarity with phone systems
- Strong organizational skills with an unwavering commitment to task follow-through
- Excellent verbal and written communication abilities
- A knack for building trust, demonstrating empathy, and creating lasting customer relationships
- Adaptability to a fast-paced, goal-oriented environment, contributing both individually and as a team player
- Motivation, flexibility, and a positive outlook that resonates with your team and customers

**WHAT'S IN IT FOR YOU**
- ** Competitive Compensation and Bonuses**: Rewarding your dedication and hard work with competitive wages and performance bonuses.
- **Comprehensive Health Benefits**: Access robust health, dental, and vision benefits to ensure the well-being of both you and your family.
- **Work-Life Balance**: Enjoy a set schedule with no evenings, weekends, or holidays required, allowing you to cherish time with loved ones.
- **Birthday "PAID" Holiday**: Celebrate your special day with a paid holiday, showcasing our commitment to your well-being.
- **Dynamic Work Environment**: Thrive in a fast-paced setting, surrounded by a supportive family atmosphere.
- **Daily Support and Training**: Receive ongoing coaching and training to enhance your skills and foster your professional growth.
- **Family-Centered Culture**: Engage in fun, company-wide events that foster camaraderie and a strong sense of community.
- **Full-Time Employment**: Benefit from full-time work, providing stability and consistency.
- **Work/Life Balance**: Embrace a healthy balance between your work responsibilities and quality time with friends and family.
- **Peak Time Flexibility**: Occasionally work Saturdays during peak periods, ensuring adaptability while maintaining overall work-life harmony.

**ABOUT US**

FOX Plumbing Heating Cooling Electrical is more than a company - it's a community dedicated to growth and excellence. With a legacy spanning over two decades, we're a trusted name in the Vernon home service industry. Our team is committed to exceeding expectations, delivering 5-star service, and creating an environment where you can thrive.

As a Call Centre Representative at FOX, you're joining a community that values your contributions and invests in your success. Your commitment to exceptional service aligns perfectly with our mission to raise the bar in customer experiences. Join us for a journey of learning, achievement, and industry excellence. At FOX, you're not just an employee - you're part of a family that is dedicated to your success and prioritizes your growth.