Resource Coordinator

3 weeks ago

Ottawa, Canada Service Coordination For Persons With Special Need Full time

**Date posted**

August 1, 2023

**Title**

Resource Coordinator
- Complex Special Needs (CSN)

**Language**

Bilingual essential

**Status**

Permanent

**Salary Range**

$ 54,400 - $68,800

**Location**

Ottawa

**Closing Date**

August 11, 2023

**Who we are**:
Here at Service Coordination Support (SCS) we take great pride in empowering individuals with developmental disabilities or autism and their families to belong in a world where they can live life by making informed choices about supports and available resources that enables them to make plans for a future of their choice. Partnerships and relationships are built as we collaborate with individuals, families and the services while respecting the differences and cultural needs within the communities that we serve.

**Primary Focus**:
Reporting directly to the Supervisor of Complex Special Needs, the Resource Coordinator is primarily responsible for monitoring the provision of services for eligible children and adults accessing services from Outside Paid Resources (OPR). Through a person-centered approach, the Resource Coordinator oversees planning for the individual’s needs. The Resource Coordinator is also responsible for the reassessment and evaluation of current services and supports and future options.

**Main Responsibilities**
- Engages with the child/adult, assesses current and future options, links children/adults to resources and participates in setting goals through the Plan of Care and Individual Support Plan.
- Develops a Person Centered Plan with each child / adult / family / support network to identify support needs.
- Review with assigned individuals and family the SCS and My Booklet yearly as per SIPDDA.
- Provides resource information to OPR/individual and or family
- Establishes and maintains a positive working relationship with the OPR
- Oversees the compliance of the Service Agreement
- Visits their assigned individuals on both a scheduled or unscheduled basis to monitor the provision of service
- Verifies information follows-up and takes appropriate action on any incident or Serious Occurrence related to the individual’s care as reported by the OPR.
- Attends clinical consults, school meetings and other relevant meetings as it relates to the provision of care of their assigned individuals.
- Initiates the Integrated Transition Planning Protocol with schools
- Participates in financial forecasting and budget development
- Reports to the Supervisor any areas of risk to the individual and or SCS
- Works with clients and OPR’s in problem solving issues where applicable or required.
- Facilitates financial discussion with OPR as it relates to the policies and procedures of the department
- Maintains the accuracy and integrity of information contained in client files and the agency’s database in accordance with established standards;
- Attends clinical supervision to review case load for clinical support and receives direction as needed
- Participates when requested in special projects, by developing detailed plans, conducting analyses, engaging individuals at other agencies and community groups and making recommendations regarding service needs for clients.
- Complies with all the policy and procedures of SCS
- Promotes awareness of SCS by participating in agency presentations to parent groups, schools and other agencies, as requested.
- Performs other duties as assigned.

**Knowledge and Skills**
- A minimum of 3 years of progressively related experience.
- A Bachelor’s degree in Social Services.
- Excellent interpersonal skills.
- Must have strong analytical, reasoning, problem solving and facilitation skills.
- Knowledge of the services available for children and adults in the developmental sector
- Case management experience.
- Knowledge of the Services and Supports to Promote the Social Inclusion of Persons with Developmental Disabilities Act, 2008 (SIPDDA) regulation 299/10, and the Child, Youth and Family Services Act (CYFSA) is a requirement.
- Bilingual (essential) in both official languages - written and spoken [fluently bilingual may be required dependent upon service requirements and current capacity for designated positions, which require high level of comprehension, reading, writing and speaking].
- Excellent organizational and time management skills to meet scheduled deadlines.
- Ability to work in a fast paced environment and handle a number of issues simultaneously.
- Proficient in the use of Microsoft Office Suite including Word, Excel, PowerPoint, Outlook and Internet.
- Must have a valid driver’s license and access to own vehicle for business travel.

**What we offer our employees**:

- Competitive salaries with a flexible work schedule of 35 hours per week in a hybrid environment. Health, Dental and Vision care benefits for employees and family members effective on day of hire, Employee Assistance Program (EAP), paid mileage for our employees required to travel to serve our clients, RRSP contribution w

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