Clinical Services Manager

6 months ago

North Bay, Canada One Kids Place Full time

**Clinical Services Manager (CSM) - North Bay
**ONE KIDS PLACE - Children’s Treatment Centre** provides rehabilitation and related support services for children and youth (up to the age of 19) and their families living in the Districts of Muskoka, Nipissing and Parry Sound. All staff will provide service within an interdisciplinary team environment committed to family-centered practice.

**POSITION**: Clinical Services Manager (Permanent Full Time)
**LOCATION**: Primarily located in North Bay with some rotation at the Huntsville and Parry Sound sites as required.
**EFFECTIVE**: ASAP

**JOB DUTIES**:
**Clinical Services**
- Provides program and service specific leadership and direction for the development and provision of quality services for children, youth and families;
- Ensures that standards/benchmarks and performance indicators are being met by staff members and will interpret the data used for evaluating the quality of assessments and clinical interventions;
- Clinical best practices - Implements policies/procedures to ensure clinical practices meet or exceed guidelines set by the Regulated Colleges of all disciplines, Empowered Kids Ontario (EKO) and the Centre
- Regulatory & Legislative Compliance - Ensures that program specific services are consistent with the provisions of the Child and Family Services Act, policies, Regulated Health Colleges and procedures of the Centre and relevant accreditation standards
- Assigns urgent or crisis client referrals to all clinical staff, while completing regular monitoring and evaluation of caseload data to inform workload leveling and ensure service delivery volume targets
- Provides leadership and integrates policies and processes to ensure continuous quality improvement principles are embedded in service design, delivery and evaluation
- Provides leadership and support of quality improvement and performance measurement to ensure clinical activities address client and family needs, goals and priorities
- Facilitates the integration of quality improvement initiatives and best practices that can be monitored and measured using reliable and valid data
- Ensures compliance with service documentation and reporting procedures
- Participates in the development of the Centre’s annual service delivery operating plan, as well as tracking and reporting on progress throughout the year
- Ensures program development, clinical practice and clinical service philosophy is consistent with the vision, mission and values of the Centre

**Community Networking**
- Within in a multi-stakeholder environment, establishes effective working relationships with community stakeholders to ensure integrated/seamless service delivery, and service delivery planning
- Participates on assigned District, Regional and Provincial Committees/Workgroups as required

**Management**
- Coaches, develops and supervises regulated and non-regulated staff. Completes strategically & operationally aligned performance reviews of designated staff
- Demonstrate understanding and commitment to staff and client safety and participates in all required education
- Works closely with the Human Resources Department to make recommendations to the Executive Director regarding the hiring and/or termination of departmental staff
- Ongoing internal and external communication (i.e. written and verbal) will be an ongoing requirement for the position.
- Creates and fosters a positive and inclusive team culture that is informed by the Values of the Centre.

**_ The preceding described duties are representative and should not be construed as all-inclusive._**

**QUALIFICATIONS**:

- Master's degree, Health or Human Sciences or related field preferred
- A minimum of 3 plus years of progressive management experience is preferred
- Experience with remote and/or marginalized communities
- Supervision of in-person and virtual services across a broad geographic area (i.e. Districts of Muskoka, Parry Sound, and Nippissing)
- Evidence of continuous learning and professional development
- Experience leading healthcare quality improvement projects and demonstrated leadership experience related to performance measurement, reporting, CQI, business and process analysis and evidenced-based care
- Project management skills and knowledge is considered an asset
- Ability to coach, develop and supervise regulated staff (i.e. SLP, OT, PT, Social Work) within a unionized workplace;
- Excellent planning and organizational skills and flexible to adjust to changing priorities
- Resourceful and independent with the ability to bring leadership within a collaborative team-oriented environment
- Computer literacy with MS Office Suite, and Clinical Data platforms (i.e. CRISP)
- Proven track record providing high level customer service
- Excellent interpersonal, oral and written communication skills
- Travel required, so a valid driver’s license and proof of insurance is required
- Knowledge of the districts of Muskoka, Parry Sound and Nippissing wou

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