Service Coordinator

2 months ago


Moncton, Canada Troy Life & Fire Safety Ltd. Full time

We are hiring a **Service Coordinator **for our **Moncton, NB **branch

**Troy Life & Fire Safety Ltd. **is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. As an Edwards Authorized National Partner, Troy is a proudly Canadian, employee owned company with over 1100 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future.

**Nature & Scope**
- Scheduling field staff for pre-scheduled inspections, deficiency repairs and/or service work
- Scheduling field staff for emergency service calls/repairs as requests arise
- Coordinating with preferred subcontractors
- Organizing lift rentals for job requirements and hotel bookings for out-of-town work.
- Strive to maintain the highest level of customer satisfaction
- Create and process purchase orders as required
- Process all documents with accuracy and efficiency
- Field request from customers for service calls
- Contact customers to pre-arrange services
- Assist in all administrative tasks associated with the day-to-day operation of the branch

**Qualifications**
- Excellent knowledge of Microsoft Office Suite and a high level of computer proficiency
- Strong organizational skills and ability to multi-task in a fast-paced environment.
- Dispatching/Scheduling experience in a contractor or building services stetting would be considered an asset
- 2 year diploma in business/office administration or equivalent work experience preferred

**Troy Life & Fire Safety Ltd.** offers an excellent compensation package, including a comprehensive benefits program. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.
- Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005._

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Moncton, NB E1E 1E4: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- What is your salary expectation for this role?

**Experience**:

- scheduling or coordinating: 2 years (preferred)

Work Location: In person


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