Client Intake Support Competition 2023-031

3 weeks ago


Winnipeg, Canada Assembly of Manitoba Chiefs Full time

**Client Intake Support - Competition 2023-031**

**Full-Time Permanent**

**Closing Date: March 29, 2023**

**Position Summary**

Under the supervision of the Eagle Urban Transition Centre (EUTC) Manager, the Client Intake Support will be responsible for client inquiries, intakes both in person and over the phone. Greeting individuals and explaining the EUTC services and for maintaining in-house resource and client information on housing, employment, training, education, health, emergency food/shelter, addictions, cultural for display on office bulletin.

**Key Responsibilities**
- Respond to external and internal inquiries in a timely and professional manner.
- Screen incoming client calls and refer to appropriate staff.
- Assist clients with completion of forms.
- Assist clients in locating outside community resources if needed.
- Assist clients with EUTC resources, i.e. computer lab, healing room, photocopying, faxing.
- Provide administrative support as needed to other staff members.
- Ensure current updated urban service providers listing, employment opportunities, housing lists and training opportunities information is updated on the EUTC bulletin board on a weekly and monthly basis.
- Monitor client computer activities.
- Computer area cleaning, wiping down/sanitizing computers, and surrounding areas at the end of the day.
- Distributes client mail.
- De-escalating potentially violent situations.
- Monitor the floors occupied by AMC.
- Other duties as assigned.

**Qualifications**
- Certificate and/or related training in administrative roles.
- Experience with data entry.
- Ability to communicate effectively both orally and in writing.
- Be able to follow office practices, procedures and confidentiality.
- Proficient use of Microsoft office Word, Excel and Outlook.
- Demonstrated ability to work independently with minimum supervision.
- Ability to work cooperatively and as part of a team.
- Exceptional organizational skills, attention to detail and analyzing information.
- Punctual, dependable, and reliable.
- Adhere to AMC policies and procedures with specific attention to attendance and professional ethics.
- Work flexible hours and travel upon request.
- Must have a valid Class 5 driver’s license and a reliable vehicle.
- Must have a current satisfactory Criminal Record Check, and Clear Child Abuse Checks.

**Human Resources**

**Assembly of Manitoba Chiefs**

**14th Floor, 275 Portage Avenue, Winnipeg, Manitoba R3B 2B3



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