Service Account Manager

3 weeks ago


Quebec City, Canada PECO Pallet Full time

**Please note this is not a sales position. This account will manage established accounts.**

**Position Summary**:
The PECO Account Manager establishes relationships with customers to develop pallet pooling solutions and ensures that all necessary physical and administrative controls are in place. The Account Manager works with all levels of the customer’s organization, including education of warehouse personnel on the proper use of PECO systems, timely and accurate reporting of pallet movement, and effective asset management behaviors. The Account Manager is to build and strengthen all relationships within the respective region and is accountable for maintaining asset control.

**Key Responsibilities**:

- Be the primary point of contact and build long-term relationships within the assigned customer base
- Develop a trusted advisor relationship with key contacts
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Manage, support, and carry out activities to improve PECO asset management
- Work with customers to ensure adherence to PECO operating guidelines including corrective actions when assets are mishandled (reuse/misuse)
- Track and clearly communicate the progress of monthly/quarterly initiatives and metrics to internal and external stakeholders
- Responsible for keeping current customers satisfied and delivering exceptional service on a day-to-day basis
- Monitor and analyze network flows within assigned accounts to identify gaps and areas of improvement
- Responsible for working with the Sales team to onboard and integrate new clients and develop existing client relationships
- Liaise between the customer and internal teams to escalate and resolve operational challenges and breaches in commercial terms/contractual agreements
- Update job knowledge by participating in development, training and mentorship opportunities
- Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Develop working knowledge of PECO’s internal systems, including RED
LINK®.
- Perform other duties as needed.

**Qualifications**:

- Education: Bachelor’s degree in business or related field, or equivalent job experience.
- Minimum 5 years of Supply Chain experience.
- Computer knowledge including MS Office (Outlook, Excel, Word, PowerPoint.)

Travel:

- Up to 75%

Schedule:

- 8 hour shift

Application question(s):

- Can you travel up to 75%?

**Experience**:

- Account management: 1 year (preferred)

**Language**:

- English and French (required)


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