Risk Operation Agent

2 months ago

Vancouver, Canada Binance Full time

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.

Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Binance Risk team is looking for an experienced Risk Operation Specialist to control the risks of the Binance platform and users.

You will complete your investigation using multiple resources including customer contact, reviewing account activity, account rating, phone matches, IP Search, and various websites, etc.

You will investigate at-risk accounts to avoid or reduce platform losses, and educate Customers on how to maintain security and strive for loss prevention for both our account and its Customers. You are responsible for reviewing documentation, analyzing data, and determining in a timely manner whether to verify the authenticity of transactions and/or activities. Throughout this process you may need to communicate with the customer for additional information and to notify them of decisions. An Agent within Risk Operations is organized, efficient, and driven, exhibits strong analytical skills, adapts well to change, and thrives in a collaborative team environment.

**Responsibilities**:

- Support reporting and monitoring of metrics and Key Risk Indicators (KRI) at the product line and divisional levels
- Based on assigned queues, review accounts and determine the legitimacy of the account and account holder, the associated risk, and make sure all appropriate restriction and/or dismissal decisions are made on each account reviewed
- Continually monitor cases and reports to identify trends and notify management of information gleaned from that activity
- Monitor account activity and find abnormal activities to stop any suspicious transactions in the account
- Contact account holders in an effort to verify activity and mitigate loss

**Requirements**:

- Bachelor degree or above
- Language: English is a must
- Knowledge or experience in cryptography is a plus
- Ability to make discretionary decisions based on researchAbility to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through
- Ability to learn and adapt to new software technologies
- Knowledge or experience in SQL/Datawind is a plus

**Working at Binance**
- Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
- Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
- Tackle fast-paced, challenging and unique projects
- Work in a truly global organization, with international teams and a flat organizational structure
- Competitive salary and benefits
- Flexible working hours, remote-first, and casual work attire

Learn more about how Binancians embody the organization’s **core values**, creating a unified culture that enables collaboration, excellence, and growth.

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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