Administrative Assistant
2 months ago
**The Financial Advisor Assistant** will be responsible for service excellence in all dealings with existing clients, as well as prospects. Major accountabilities will include client servicing, administrative support to advisors, completion and follow up on client communication and documentation, including other duties as assigned such as providing back-up for other support staff. The incumbent will take the initiative to learn about all policies, procedures, and available programs/offerings. Demonstrating effective communication, taking initiative, and having strong organization skills in a fast-paced environment will be key.
**Job Responsibilities & Activities**:
Responsibility: Provide administrative support to Advisor(s) in servicing clients
- Responsible for documentation accuracy and follow up, when required, and collating reports as directed.
- Ensure effective client communication and completion of account paperwork; directly with clients and potentially in liaison with the offices of referring advisors.
- Create and manage task lists to ensure completion to internal standards.
- Support the entire account opening process from the preparation of client documentation to the co-ordination of the account opening and asset transfers, with a focus on identifying and engaging key personnel to accomplish various tasks.
- Check daily trades and other transactions to ensure accuracy and timeliness.
- Escalate all matters on a timely manner to advisors, as warranted by the situation.
Responsibility: Support Advisor(s) with calls, enquiries, events, and marketing strategies designed to increase net sales
- Act as the first point of contact between advisors and their clients
- Ensure excellence in end to end processes to migrate prospects to clients
- Provide sales and marketing support to advisors.
- Facilitate effective business dialogues with clients assisting in building relationships.
- Establish a clearly defined course of action to accomplish goals and monitor progress against targets; supported by strong note taking and effective communication.
**Responsibility: Team Support**
- Support service delivery and provide absenteeism coverage for other support staff, as directed from time to time.
- Manage and maintain all instructions, notes, and necessary reports in an organized and accessible manner to satisfy compliance obligations, fiduciary duties, and sales requirements.
- Adhere to all firm and regulatory policies by remaining up to date with rules regarding client accounting and industry regulations.
**Skills and Knowledge Requirements**:
Professional Experience - Minimum 2-3 years within a support capacity in an investment firm. Alternate comparable experiences will be considered.
Education Requirements - A diploma or equivalent experience in administration is considered an asset.
Industry Experience - General knowledge in securities and/ or mutual fund products within financial markets is required. Knowledge on the creation of point of sales pieces as well as creating client proposals would be an asset.
Communication - Excellent customer service skills required. Ability to listen and deliver customers’ needs. Timely follow up. Excellent phone etiquette and presentation skills. Able to foster and maintain excellent relationships with advisors, branch support staff, Head Office staff and other key stakeholders.
Organizational skills and time management - Able to multi-task, prioritize and meet tight deadlines. Should be comfortable working in a fast-paced environment and detail oriented. Various key responsibilities require strong time management skills; strong ability to manage various documents is required.
Computer software - Must have intermediate knowledge of PowerPoint, Word, Outlook and Excel.
**Job Type**: Part-time
Pay: $22.00-$28.00 per hour
Expected hours: 10 - 15 per week
Flexible language requirement:
- French not required
Schedule:
- No weekends
**Experience**:
- Microsoft Powerpoint: 1 year (required)
- Microsoft Outlook: 1 year (required)
- Organizational skills: 1 year (required)
- Time management: 1 year (required)
Work Location: Hybrid remote in Ottawa, ON K1Z 8P9
Expected start date: 2024-11-04
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