Customer Service Representative

6 months ago

Montréal, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

**About the role**

We’re looking for a Customer Service Representative II to join our growing team

**What you'll do here**:

- Respond to emergency calls from insureds and open auto and home claims files as needed.
- Answer calls in a professional manner in order to take care of our insureds.
- Handle emergency situations in a courteous and respectful manner.
- Recommend our business partners to our clients (rental company/body shop/emergency service/contractor).
- Document incoming requests in accordance with established standards and procedures.
- Consult, interpret, verify, correct and update various documents and data.

**What you bring to the table**:

- Bachelor's degree or insurance training or equivalent training or experience
- At least 6 months experience in a call center environment
- Excellent communication skills in both French and English. Need to process claims files from English-speaking clients on a regular basis.
- Passionate about customer service
- Comfortable with computer systems
- No Canadian work experience required however must be eligible to work in Canada.

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We are an equal opportunity employer**

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

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