Customer Service Agent

3 months ago


Montréal QC, Canada Engage2Excel Full time

**About the role**

**Key Roles & Responsibilities**
- Assisting customers, receiving and processing requests based on designated program specifications via phone and/or our ticketing systems.
- Interact with customers to provide information and/or technical assistance in response to inquiries about their accounts, orders, websites, products, shipping instructions, and more.
- Coordinate shipment and returns.
- May perform other clerical duties such as writing letters, printing, filling and folding, etc.

**_This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities._**

**To be successful in this role, you will have**:

- 6 months to one year experience in a customer service environment;
- Excellent typing skills and the ability to multi-task;
- Time-management and organization skills;
- Excellent verbal and written communication skills;

**Job Types**: Full-Time 37.5 hours

**Why join the E2E Group? Top reasons to consider aligning your career with our company.**
- We have a great team, and we work hard together toward common goals and with a passion for excellence.
- We value your contribution to our success and provide a competitive salary as well as a complete recognition and rewards program
- We care about your health and well-being and offer an employee assistance program, extended health care benefits.
- Hybrid or work from home arrangements to help you achieve work/life balance, and flexible leave that you can take when it's important to you.
- Ongoing training throughout the year as well as inspiring leaders and colleagues who will lift you up and help you grow
- A day off which promote community involvement
- We value Security, which is why we require applicants to complete a background check assessment.


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