Junior Technical Support

4 weeks ago


Laval, Canada Partner One Capital Full time

**Although this is a Hybrid role, it is 98% work from home. We only require the person in this role to visit our Laval office once every two weeks.**

**Responsibilities**:

- Troubleshoot and resolve technical issues with hardware, software, and networking equipment.
- Escalate complex issues to higher-level support teams as required.
- Document and maintain customer support tickets and resolutions.
- Provide training and support to customers on our products and services.
- Stay up-to-date with the latest technology and industry trends.
- Contribute to the development and improvement of internal support processes.

**Requirements**:
**Education and Certification**:

- 1 to 3 years of experience in a first line support role.
- Comfortable speaking in both English and French.
- Excellent customer service and communication skills.
- Strong troubleshooting and problem-solving skills.
- Ability to work independently and as part of a team.
- Familiarity with Windows and macOS operating systems.
- Basic knowledge of networking and internet protocols.
- Experience with helpdesk software and remote support tools.
- Bachelor's degree in Computer Science or related field preferred.
- ITIL Foundation certification is a plus.

**Benefits**
- Competitive compensation and benefits.
- A Hybrid environment and provided flexibility.
- The opportunity to work with a successful, dynamic, and ever-growing organization.
- Work with a team that cares about your personal and professional development.



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